Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. Customer service also plays a crucial role in both increasing and maintaining customer loyalty, the tendency of a customer to repeat doing business with a company in the future. One good customer service experience can change the entire perception a customer holds towards the organization.

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  1. coop44

    RCBS Customer service

    Rcbs customer service rocks. It is a pleasure to talk to a customer service rep who knows PRECISELY what they and you are talking about. I have an older hand priming tool a model 90200, the large priming rod fell out (and will be lost until the new ones come) so I bit the bullet 😊 and called...
  2. CountryGent

    Good firearms-related service?

    So, we've always had a number of threads grousing about craptastic service from various manufacturers, vendors, gunsmiths, etc. What about one that are good? Examples: I somehow misplaced a scope cover for a small Leupold model. Contacted them, got right through to a human being, gave them...
  3. R

    trigger job on old Ruger Police Service Six

    it has been said that the factory trigger on the original 1973 Ruger Police Service Six 4" bbl was so heavy, they joked it was a single action revolver that could be fired in double action mine measures at 10 lbs double action and 6 lbs single action starting on a project to polish the trigger...
  4. Dark Trainer

    Affordable Sling for Service Rifle Matches

    I participated in a service rifle match with a loaned M1 Garand for fun a few months ago. Now I'm looking to return and run my AR-15. The only thing I'm having issues with is finding a decent sling that can 'loop', but not looking for anything expensive. Just simple web sling would do me just...
  5. Lennie

    Ruger's position on service for pre-Ruger Marlin firearms
  6. Lennie

    Customer Service at the IRS Is So Bad, Even Tax Pros Are Fed Up
  7. ddjchemist

    Is there a worse customer service than Beretta's?

    I love Tikkas, but I hate the fact that Beretta acquired them. Beretta customer service is non-existent, at least from my experience. I contacted them a couple of times to ask them technical questions about my Tikka Tac A1. They never replied. Then they had a promotion to get a third magazine...
  8. nehalemguy

    CMP Service Grade M1

    Took delivery on my first M1 rifle yesterday. Pretty happy with what I got. Springfield Armory receiver with a 5.9 million serial number which should land about 1956 year of mfg. Barrel is 11/55 and also Springfield so about a 95% chance that this is the the original barrel. The rifle went...
  9. Jay Walk

    Federal Premium Ammo subscription service. 5 boxes of 9mm shipped to you monthly for just $28 per box.
  10. rdb241

    Thank You for Your Service

    I found this on Facebook this morning and it hits very close after what has happened this last week in Afganstan. It was posted on Aug. 29th. Very sad. You never know when the moment will choose you..... Mary and I were seated in the 1A&B bulkhead seats for our flight to Salt Lake City...
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