Botach
Days/hours of operation, Wednesday-Friday 7am-3pm
Monday/Tuesday, Closed (Jewish Holiday)
Saturday/Sunday, Closed
Botach - Free Shipping On All Orders | Law Enforcement, Military & Public Safety Products
Wed 10-12-16, Ordered online (everything was in-stock)
Received several emails
Thu 10/13, 1:03 PM -Awaiting Fulfillment
Thu 10/13, 1:22 PM -Shipped
Thu 10/13, 1:22 PM -Partially shipped (what I ordered was out of stock?)
Thu 10/13, 1:23 PM -Partially shipped (shipped with wrong item?)
Attempted resolution via CS
Saturday, October 15, 2016 5:08:55 PM
Mon, 10-17-16, CS Ticket created via website, Wrong item shipped. (Now out of stock)
Emailed CS direct referencing order# and wrong item shipped
Live Chat, Our agents are not available right now. Please leave a message and we'll get back to you.
Wed 10/19, 9:10 AM, A picture was requested of item received.
Wed 10/19, 9:28am, Picture Sent
Wed 10/19, 9:31am, Forwarded directly to CS again
Numerous daily attempts to date, to speak to someone during business hours since
" " attempts to resolve through live chat on website, always offline.
Live Chat, Our agents are not available right now. Please leave a message and we'll get back to you.
Mon 10/24, 12:49pm, CS ticket created, sent with link to wrong item shipped/received
Thur 10/27, No response from Botach to resolve
Thur 10/27, 10:20am, attempted to call CS, Automated answer, left name, order#, stated problems
Thur 10/27, 6:00pm, No phone call, No email received.
Fri 10/28,
Sat 10/29,
Sun 10/30,
Mon 10/31,
No response
Tues 11/1/16, 11:14 AM, Return label received,
Wrong item packaged and shipped back to Botach
Fri 11/4, Package received at Botach, USPS confirmation
Email sent for status of reciept of correct part.
No response
Mon 11/7, email sent, Status update requested.
Return response
Thank you for your email.
Your return has been received and processed today. The order is currently within the shipping department for packing of the correct item.
Thank you for your patience.
What a fiasco
Days/hours of operation, Wednesday-Friday 7am-3pm
Monday/Tuesday, Closed (Jewish Holiday)
Saturday/Sunday, Closed
Botach - Free Shipping On All Orders | Law Enforcement, Military & Public Safety Products
Wed 10-12-16, Ordered online (everything was in-stock)
Received several emails
Thu 10/13, 1:03 PM -Awaiting Fulfillment
Thu 10/13, 1:22 PM -Shipped
Thu 10/13, 1:22 PM -Partially shipped (what I ordered was out of stock?)
Thu 10/13, 1:23 PM -Partially shipped (shipped with wrong item?)
Attempted resolution via CS
Saturday, October 15, 2016 5:08:55 PM
Mon, 10-17-16, CS Ticket created via website, Wrong item shipped. (Now out of stock)
Emailed CS direct referencing order# and wrong item shipped
Live Chat, Our agents are not available right now. Please leave a message and we'll get back to you.
Wed 10/19, 9:10 AM, A picture was requested of item received.
Wed 10/19, 9:28am, Picture Sent
Wed 10/19, 9:31am, Forwarded directly to CS again
Numerous daily attempts to date, to speak to someone during business hours since
" " attempts to resolve through live chat on website, always offline.
Live Chat, Our agents are not available right now. Please leave a message and we'll get back to you.
Mon 10/24, 12:49pm, CS ticket created, sent with link to wrong item shipped/received
Thur 10/27, No response from Botach to resolve
Thur 10/27, 10:20am, attempted to call CS, Automated answer, left name, order#, stated problems
Thur 10/27, 6:00pm, No phone call, No email received.
Fri 10/28,
Sat 10/29,
Sun 10/30,
Mon 10/31,
No response
Tues 11/1/16, 11:14 AM, Return label received,
Wrong item packaged and shipped back to Botach
Fri 11/4, Package received at Botach, USPS confirmation
Email sent for status of reciept of correct part.
No response
Mon 11/7, email sent, Status update requested.
Return response
Thank you for your email.
Your return has been received and processed today. The order is currently within the shipping department for packing of the correct item.
Thank you for your patience.
What a fiasco
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