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customer service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
This is to inform anyone interested in purchasing GSG firearms through American Tactical International ………. Don’t.
I had two warped barrels that were very inaccurate. After upgrading to Dawson sights and Taylor accuracy mods my poi was all over the place. After sending my barrels in, it took...
I ordered a rifle sling a week or so ago from TAB gear and, lo and behold, the wrong one was sent.
I sent an email asking how they would like to remedy the situation...the response was that they'd, of course, send the correct sling. But, what I didn't know from that correspondence, was that...
Had a catastrophic failure (see pic) on an EP Armory lower I bought and machined several years ago. I sent it in according to their warranty requirements first week in June, along with a request for credit toward an aluminum lower. Long story short, on June 19 they are asking me what my original...
MAC had a review of HTC's low profile system. Been wanting to pick one up for a few years. Couldn't quite bring myself to spend that much money on a belt system but finally pulled the trigger. After my initial order, I ordered a 2nd pistol mag pouch. The screws were not long enough to assemble...
Just made a warranty claim on a Holosun red dot that was brand new because both windage and elevation adjustment did nothing. I was wondering if anybody has had to make a claim on a Holosun and how did that experience go for you. Their warranty form says they will get back to you within two...
I purchased a Larue MBT trigger some months back and installed it in my Windham Weaponry AR15. I was very happy with it the few times I had taken it out but did not have a chance to really, give it the berries, as they used to say. Well on my last outing the first time I really started to rapid...
I usually buy my ammo from Target Sports because they have good prices and free shipping is included when you buy cases.
Last week the wrong ammo arrived and I was quite surprised. I'm a long time customer and this was the first time they made a mistake.
So last Friday I called customer service...
For fathers day/ birthday Wife bought me a new mag well trigger group in 45/10mm for one of my TNW PCC’s. Since I could not sell the 9mm one I have I decided to just make one dedicated .45 and one dedicated 10mm since I love both calibers. First trip to range it would fire one round, trigger...
Opened a brand new Bushmaster 5-round magazine to do a rifle volley for a Memorial Day service. 5-round magazines make a lot more sense than a 20 round magazine when you're only loading three rounds. I've had it a year or two, again, unopened. I gave it a quick function test, and it would not...
A while back I posted about the disappointed discovery of a rifle scope barrel coating somehow deteriorating to a black sticky mess that wouldn't clean off with any normal solvents.
I bought it about 1995 for a T10/22. It did work fine, but over the decades came to spend more time in the quiet...
As many know I recently bought myself a MKIV LITE. Wife had bought me a MKIII LITE a couple or 3 Christmas ago and I really loved it. Well while back after cleaning it went together and became a paper weight. Would not function and would not come apart. I had intended to send it back for repair...
So...
Here is how this story starts. I have an Aero M5 rifle in .308 that has the enhanced upper and a 12" one of their keymod rails. It was fine but I had another upper that needed assembled and when they where on sale I bought one of the new Gen2 15" keymod rails. All is good, I get...
I needed a new recoil spring for an M&P pistol and they are gladly sending one along, no charge. I'm a fan of the M&P since it came out and their outstanding CS just puts the cherry on top!
Botach :mad:
Days/hours of operation, Wednesday-Friday 7am-3pm
Monday/Tuesday, Closed (Jewish Holiday)
Saturday/Sunday, Closed
Botach - Free Shipping On All Orders | Law Enforcement, Military & Public Safety Products
Wed 10-12-16, Ordered online (everything was in-stock)
Received several...