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sure. i understand fully about product knowledge. for example, in my line of work, i have to interpret peoples concerns about their cars and translate it to what is actually going on with it. you would not believe some of the concerns ive heard that had nothing to do with what was actually going on. sometimes there isnt anythting wrong its just failure to know the product or how to use it. its OK if guys dont know what theyre talking about. whether that be the case here or not, theyre here to try to find a solution. lets try to find this guy a solution.