I am wondering if anyone has had a recent experience with Benchmade customer service? I have had a bad experience which makes me wonder if their service has gone downhill or was it just me?
To give a short synopsis, I got a code for a discount. I cancelled my original order to place a custom order. I confirmed before cancelling that I would be able to reuse the code on the custom order. I was unable to reuse the code. After a couple of attempts to allow them to resolve the issue always with delayed responses and me having to follow up with a phone call I finally recreated my order using a new account. Then when I received my order there was an error with it. I emailed them about the error and that went unanswered for three business days. I called them to see if they could just send me the parts needed to resolve the error so I didn't have to send the knife to them.
Am I out of line being upset and having a sour taste in my mouth?
To give a short synopsis, I got a code for a discount. I cancelled my original order to place a custom order. I confirmed before cancelling that I would be able to reuse the code on the custom order. I was unable to reuse the code. After a couple of attempts to allow them to resolve the issue always with delayed responses and me having to follow up with a phone call I finally recreated my order using a new account. Then when I received my order there was an error with it. I emailed them about the error and that went unanswered for three business days. I called them to see if they could just send me the parts needed to resolve the error so I didn't have to send the knife to them.
Am I out of line being upset and having a sour taste in my mouth?