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Dang, he was wearin pants when I dropped my gear off. Guess I caught him on a good day......................And, He never wears pants
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Dang, he was wearin pants when I dropped my gear off. Guess I caught him on a good day......................And, He never wears pants
Or a bad one depending...Dang, he was wearin pants when I dropped my gear off. Guess I caught him on a good day.
Legend has it @Velzey taught John Moses Browning everything he knew
Hardly anyone is quite as, um memeorable as you are my friend
I was just thinking the same thing! SK could probably go toe to toe with a Big "Ol Colorado Grizzly, and the Grizz would be lookin at his claws and for arms askin if he REALLY wants to try his luck!
I've had a similar experience, the wife's van when in for warranty work on the rear entertainment system, when I went to pick it up, the rear bumper had been all scratched up from muddy boots, debris and footprints still on an otherwise clean van...i'm right there with ya Skrueger, BUT.............
If I had walked in to this shop expecting to pick up my finished rifle and noticed an issue like this, I would have handed it right back and asked what he was going to do to fix it and make it right, and when I could expect to return to pick it up, once completed!!!
I had something like this happen at a car repair shop, Took my Mercedes in for some work and when I came to pick it up, there was a huge dent in the passenger door!!! Wasn't there when I dropped it off, and there was no explanation made or offer of repair, UNTIL I walked my onesome into the service managers office and asked him what HE, HIM SELF was going to do about it?!?!?! Got some positive action then, but they were not going to do it on their own if I had not lit a fire under there azzess! Short story long, I will never take any of my cars to them EVER, and I tell every one I know, Not to do business with these people!!!
When we're talking about @Velzey smithing with no pants, please don't say "crack"HAHAHAHA You guys crack me up!!
I have a feeling some of us are going to be paying a lot more for our next repair...He was my great grandpappy!
He also taught me the no pants while smithing, only shortpants allowed
Part of the marina business in which I was a partner, and where I worked as the GM included a rental houseboat fleet. A family was coming 600 miles for a houseboat they had reserved for 2 pm that day, and at 10 am the previous renter calls and says he's blown up the engine. The family is due to pick up the boat for a week of vacation. We are booked solid. I have no boat to give them. I did some quick footwork and when they arrived I explained the situation. I told them I didn't have a boat for them, but I did have a free deluxe hotel suite at a nearby resort. I handed them a week's worth of tickets to the local theme park, and evening shows. I told them I was comping their meals at the hotel, and that they would have use of one of our rental ski boats every day from noon to 8 pm. Their jaws hit the pavement. We lost $1000 in rental fees, and we spent about $3000 for the free vacation, but the next season they were back and their friends and neighbors reserved boats as well. We got probably $30,000 in advertising and good will out of what some people would have counted as a loss. It pays to do right by your customers.This goes for more than just your trade... any kind of human interaction is aplicable. Your reputation is everything.
My father had a small business, and refused to sell any products he wouldn't own himself. and stood by every sell beyond the warranty. He taught me the importance of honesty in dealing with others, and how it may cost you in the short term, but in the long term it will come back many times over.
Something simple as returning a tool for example... I used a neighbors carpet cleaner. He hadn't cleaned it since he used it last, but I retuned it clean inside and out, and I even replaced the cord end that was missing the ground prong. After that, he would joke that I needed to borrow this or that because in needed some TLC.
I expect honesty, quality workmanship, qualimerchandise, and courtesy from anybody I deal with, and I won't give any less in return because wether or not you believe in Karma.. It's a good way to live.
Unfortunately to many the golden rule of do unto others, now ends with "before they do it to you" instead of "as you would have them do unto you".
Had to be the Eugene dealership.i'm right there with ya Skrueger, BUT.............
If I had walked in to this shop expecting to pick up my finished rifle and noticed an issue like this, I would have handed it right back and asked what he was going to do to fix it and make it right, and when I could expect to return to pick it up, once completed!!!
I had something like this happen at a car repair shop, Took my Mercedes in for some work and when I came to pick it up, there was a huge dent in the passenger door!!! Wasn't there when I dropped it off, and there was no explanation made or offer of repair, UNTIL I walked my onesome into the service managers office and asked him what HE, HIM SELF was going to do about it?!?!?! Got some positive action then, but they were not going to do it on their own if I had not lit a fire under there azzess! Short story long, I will never take any of my cars to them EVER, and I tell every one I know, Not to do business with these people!!!
I think you're handling this quite well good for you. Just a word of support and encouragement .
Well, unfortunately... Hes not interested in making it right.
Insinuating that it was no big deal and i am overreacting.
<snip>
This was my first time using a gunsmith... but I'm pretty sure this isn't how its supposed to go.
Is this really how you're going to leave it?
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So, at this point, Im not interested in protecting his identity, even if he makes it right later.... his responses I think speak for themselves.
It was Clark County Gunsmithing.
Is this who some of you suspected it was?
Part of the marina business in which I was a partner, and where I worked as the GM included a rental houseboat fleet. A family was coming 600 miles for a houseboat they had reserved for 2 pm that day, and at 10 am the previous renter calls and says he's blown up the engine. The family is due to pick up the boat for a week of vacation. We are booked solid. I have no boat to give them. I did some quick footwork and when they arrived I explained the situation. I told them I didn't have a boat for them, but I did have a free deluxe hotel suite at a nearby resort. I handed them a week's worth of tickets to the local theme park, and evening shows. I told them I was comping their meals at the hotel, and that they would have use of one of our rental ski boats every day from noon to 8 pm. Their jaws hit the pavement. We lost $1000 in rental fees, and we spent about $3000 for the free vacation, but the next season they were back and their friends and neighbors reserved boats as well. We got probably $30,000 in advertising and good will out of what some people would have counted as a loss. It pays to do right by your customers.
Part of the marina business in which I was a partner, and where I worked as the GM included a rental houseboat fleet. A family was coming 600 miles for a houseboat they had reserved for 2 pm that day, and at 10 am the previous renter calls and says he's blown up the engine. The family is due to pick up the boat for a week of vacation. We are booked solid. I have no boat to give them. I did some quick footwork and when they arrived I explained the situation. I told them I didn't have a boat for them, but I did have a free deluxe hotel suite at a nearby resort. I handed them a week's worth of tickets to the local theme park, and evening shows. I told them I was comping their meals at the hotel, and that they would have use of one of our rental ski boats every day from noon to 8 pm. Their jaws hit the pavement. We lost $1000 in rental fees, and we spent about $3000 for the free vacation, but the next season they were back and their friends and neighbors reserved boats as well. We got probably $30,000 in advertising and good will out of what some people would have counted as a loss. It pays to do right by your customers.