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The delayed response time doesn't surprise me at all. In-laws lived in Florence and told us about the response times.
+1. I grew up just south of the Dunes City and travel out there at times for outdoor recreation. Now we live in a county further south, and 90 minutes wouldn't be even remotely surprising for a response time. It is lamentable that with all the extant bullplop government programs, basic public services like police, fire, and infrastructure don't happen in certain areas.