Just started casting. Lee mold started casting out of round bullets. Attempted to call multiple times only to be immediately disconnected. I've been emailing back and forth about how to fix it, when they finally said "send it in." After I asked for them to pay shipping they said they would not. After finding out $12 was the cheapest I could ship this $20 mold for, I got angry. Finally got someone at Lee on the phone after being instantly disconnected all morning. They argued with me about paying shipping because I thought it was ridiculous to spend $12 to ship a $20 part. They transferred me to a technician who said I need to tap the alignment pins deeper into the mold, but they would still not pay shipping if that didn't fix it. Tapping the pins back together worked until I started casting. Once the mold got up to temp and I started turning out good bullets the pins moved back to where they were originally and I started throwing out of round bullets again. All of this happens, of course, after I spend the money to get a 6-cavity Lee mold to speed production. I'm never purchasing a Lee product again, and I'm going to advise my friends not to either. It's cheap janky junk that is a gamble on if your product will work or not. If it doesn't, you can enjoy spending more money to send it back to the factory only to gamble again on the next one working.