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I've heard that story so many times with Taurus; some issue with one of their guns, it gets sent to them, and they can't/don't/won't fix it (sometimes repeat/rinse a number of times), and finally they offer a replacement, but it is rarely the same model as they stopped making it (usually due to too many problems with the model so they moved on with yet another model). They seem innovative, and try to make it out that they are innovative, but really they are just throwing spaghetti at the wall to see if it will stick, plus their QA/QC sucks.Taurus PT 840. I wanted a hammer fired 40 and I bought it new. After about 12/15 mags full of
shooting it started dropping the mag after one or two shots. Two came with it and they both
did the same. Ordered another mag from Taurus and it did the same. I bought it at Riches in
Donald (since relocated to Idaho) so I took it there as they have a gunsmith on duty. He said
he couldn't fix it and sent it to Taurus. After many months they replaced it it with a striker
fired 40. That was traded off. Still pissed.
When it came time for me to go with a lightweight .44 mag I considered their titanium revolver, but right out of the gate it had two strikes against it; my experience with their titanium .357 mag, and the fact that their cylinder was not long enough to handle really heavy hardcast bear loads - like the 300 grain SWC hardcast loads. So I paid twice as much for a S&W 329PD in order to have something with a semblance of reliability and that would handle the loads I wanted to use.
I had one of their SS 6" M44 revolvers that a friend traded to me for a Glock, and I liked it; it was one of those Taurus unicorns that had an excellent trigger and there was nothing wrong with it. I don't know if all of the Taurus M44s are that good, but I doubt it. OTOH - maybe that product line has some good people on it.