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This person has no more authority to set Costco Policy than I do. She does not sign for her boss, she signs for herself. I do not care what she says, when it is in the official documentation for membership, then it is "Policy"..not when some secretary signs an email.
I have owned my own business, I have been in management in a public corporation, believe me, this whole email is some secretary's personal opinion and NOTHING MORE!
I agree. At this point I have not seen the policy to be spelled out in any membership-related documents. No signs are posted either. The only question becomes is whether they have authority to ask a person who is carrying to leave. While businesses open to the public have such authority, Costco is a membership club, how does it alter what they can and can't do ?