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Brownells back order problem SOLVED

Discussion in 'General Firearm Discussion' started by deen_ad, Feb 7, 2013.

  1. deen_ad

    deen_ad Vancouver, WA Well-Known Member

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    Just got this a few minutes ago.

     
  2. CatCow

    CatCow Portland, OR Active Member

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    That's nice to hear.

    But it's still impossible to get ahold of them! I don't know what their email backlog is, a few weeks at least it seems like. Calling their phone# usually results in a busy signal. Took me a few weeks before I was able to get ahold of them about an item that didn't get delivered... But once I got through, they sent those parts out the same day. No doubt they have great CS, but they are certainly still slammed!
     
  3. deen_ad

    deen_ad Vancouver, WA Well-Known Member

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    Unless you were one of those that got bypassed!!
     
    Bushman and (deleted member) like this.
  4. OregonTrail

    OregonTrail Southern Oregon Coast New Member

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    Hey I finally got notification that my pmags were shipped! I'm a happy camper!!
     
  5. IheartGUNS

    IheartGUNS WaCo Well-Known Member

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    I call BS! Got an email also, it seems like its just another excuse, oh well whatcha gonna do right. They got what we want...
     
  6. MountainBear

    MountainBear Sweet Home, OR Well-Known Member

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    Brownells has one of the best reputations in the industry. Pete Brownell still runs it like a family, and having dealt with them for a long time, I tend to believe them. I'm sorry your so butt hurt by the industry (sadly understandable with bubblegums like Cheaper Than Dirt around), but even if I had been passed over, I'd have at least appreciated the acknowledgement...
     
    no time and (deleted member) like this.
  7. clearconscience

    clearconscience Vancouver, WA Well-Known Member

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    I got that one too, probably along with another five thousand people.

    I want my pmags!!!!
     
  8. MountainBear

    MountainBear Sweet Home, OR Well-Known Member

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    Relax Kids, its not Cheaper Than Dirt. You'll get your mags sooner or later, and you'll get them for the price you bought them for...
     
  9. Bushman

    Bushman Auburn, WA Well-Known Member

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    :thumbup:
     
  10. IheartGUNS

    IheartGUNS WaCo Well-Known Member

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    Heck yeah I'm mad. Everything I ordered wasn't on backorder for 4 whole days it showed in stock, then I got emailed saying everything I ordered is back ordered. The least they can do is hook it up or something since they screwed up.
     
  11. nick1980

    nick1980 Portland, OR Active Member

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    I got that email also
     
  12. deen_ad

    deen_ad Vancouver, WA Well-Known Member

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    When and how many did you order? I ordered a pack of 10 on 12/27.
     
  13. trainsktg

    trainsktg Portland OR Well-Known Member

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  14. Caveman Jim

    Caveman Jim West of Oly Springer Slayer 2016 Volunteer

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    Now that is freakin funny! !!!!!
     
  15. MountainBear

    MountainBear Sweet Home, OR Well-Known Member

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    Just out of curiosity, what do those of you who feel slighted want? They realized they had a problem, unfortunately not before some unfairness happened, and once they realized it, they publicly admitted it and took steps to make sure it won't happen again. What do you feel you are owed? Not judging, just curious...
     
  16. OregonTrail

    OregonTrail Southern Oregon Coast New Member

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    I ordered the 10 pack bundle and it was on 12/19. USP says they will be here Tuesday!!
     
  17. BillM

    BillM Amity OR Bronze Supporter Bronze Supporter

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    Everybody take a step back, a deep breath and say "this too shall pass" three times.;)

    I've dealt with Brownell's for at least 30 years. They are ALWAYS prompt, honest and reasonable.

    They are stuck in the middle between the manufacturer and end user in a situation where demand
    is far beyond supply. Cut them a little slack--guaranteed they are doing the very best they can
    with a difficult situation Your stuff will get here in due time.

    At least they haven't gone to scalper prices like some places!
     
    MountainBear, mac1, Russ1590 and 3 others like this.
  18. BLAZERFAN

    BLAZERFAN Salem, Or New Member

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    That's AWESOME
     
  19. Bushman

    Bushman Auburn, WA Well-Known Member

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    Knock 20% off our order total. I can't imagine what kind of "logic" they supposedly setup that made sense at the time. How does shipping orders randomly make more sense than shipping them in the order received?

    What if there was a ban by now and they had to cancel those back orders from 2 months ago, while those who ordered a couple weeks ago already got their mags? Yeah, I got mags, but the point is that in the political climate, they are unfairly sending mags to more recent orders while those of us waiting in line will be waiting in line some more, and may never get them before a ban could possibly be implemented. It's total bullbubblegum.
     
  20. Bushman

    Bushman Auburn, WA Well-Known Member

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    Except right now. And I don't care that it takes them 1 month or so to fulfill an order, I get the manufacturer is behind due to demand. My beef is that they are sending stock they are getting in, to more recent orders, while those of us standing in line will continue to wait. Who knows how much longer it will be, if ever. Been waiting for 2 MONTHS already, only to find out people who ordered in mid January are getting theirs already, while people like me who ordered in mid December are still waiting....