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Why can't I extend my membership?

Discussion in 'Questions, Problems, & Feedback' started by PuddleMonkey, Aug 10, 2014.

  1. PuddleMonkey

    PuddleMonkey Vancouver, WA Well-Known Member

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    It'll let me "upgrade" to a higher option, but nowhere does it let me extend my current Bronze which expires in a week. Why wont Joe take my money? :(
     
    Joe Link likes this.
  2. deadeye

    deadeye Albany,OR. Moderator Staff Member

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  3. Doc In UPlace

    Doc In UPlace Tacoma-ish Well-Known Member

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    ???
     
  4. Joe Link

    Joe Link Portland, OR Well-Known Member Staff Member Lifetime Supporter 2015 Volunteer 2016 Volunteer

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    What did you click on when you received this error?
     
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  5. Doc In UPlace

    Doc In UPlace Tacoma-ish Well-Known Member

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  6. Doc In UPlace

    Doc In UPlace Tacoma-ish Well-Known Member

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    So the link dead-ends for me and no explanation why the page is restricted. Why's that? Is it a members-only part of the site?
     
  7. deadeye

    deadeye Albany,OR. Moderator Staff Member

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    It dead ends due to the fact that it is a link to a contributing members only area.
     
  8. Joe Link

    Joe Link Portland, OR Well-Known Member Staff Member Lifetime Supporter 2015 Volunteer 2016 Volunteer

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    Sorry about that. When we converted from the old software to the new we were able to transfer the memberships, but the extend feature doesn't work with the old-software memberships.

    Once the old-software memberships expire, a person can donate again (using the donate button), then extend their membership for as long as they'd like.

    As always, thank you for your support!