- Thread Starter
- #21
Update:
I called yet again the other day and this time customer service says it has not been repaired. A technician over 6 weeks ago apparently said the upper receiver is not repairable (obviously), and recommends the upper receiver assembly be replaced. I asked if they are going to warranty it, and the guy said of course not, you used handloads. That voids any warranty entirely. I told him if they had told me that from the start I never would have sent it. I asked if I could just pay to have them do that. He said no, Product Services has to talk to me. I asked when that might be and he said who knows, could be 6 months. I asked if I could have my rifle returned immediately, not repaired. He again said no, he can't do anything, only Product Services. And no, I can't contact them directly. So where we are right now is that Remington has my rifle, won't fix it for free, won't let me pay to fix it, and won't return it to me. I filed a complaint with the Better Business Bureau today asking that my property be returned to me immediately. We will see if anything happens...
I called yet again the other day and this time customer service says it has not been repaired. A technician over 6 weeks ago apparently said the upper receiver is not repairable (obviously), and recommends the upper receiver assembly be replaced. I asked if they are going to warranty it, and the guy said of course not, you used handloads. That voids any warranty entirely. I told him if they had told me that from the start I never would have sent it. I asked if I could just pay to have them do that. He said no, Product Services has to talk to me. I asked when that might be and he said who knows, could be 6 months. I asked if I could have my rifle returned immediately, not repaired. He again said no, he can't do anything, only Product Services. And no, I can't contact them directly. So where we are right now is that Remington has my rifle, won't fix it for free, won't let me pay to fix it, and won't return it to me. I filed a complaint with the Better Business Bureau today asking that my property be returned to me immediately. We will see if anything happens...