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I ordered a 80% Glock 19 lower and trigger deal and, a barrel, from DTT on the 8th and waited, waited, waited... I called, disconnected help phone number, called the number given, waited on hold for over an hour, emailed them 3 times, no response. I finally found them on FB and posted a reply to someone else who had a problem. I got a FB messenger message, I replied to that and got a canned response. Finally someone answered and said they would look into it. 2 days and more messages to them I get an email saying my order had shipped. Ok I removed my FB post and offered to give them another chance. My package arrived yesterday with my 80% Glock frame, my barrel,,, and no trigger. I instead get a receipt with a line through the trigger information and the word "Backordered" written on it. WTH good is a Glock without a trigger? And why wasn't this info given at some point before? It wasn't on backorder when I ordered it. So instead of offering a comparable trigger, not asking for anything more than what I ordered, they deem it ok to pull this crap. I also got an email from them saying it was delivered.
Notice in the information on the bottom, no phone number, email, or other contact info.
I understand that times are not normal but businesses should and most are keep in contact with their customers and be upfront and honest. Offer them a substitute when things go wrong. Don't just ignore them and pull some switch or worse what happens here.
Notice in the information on the bottom, no phone number, email, or other contact info.
I understand that times are not normal but businesses should and most are keep in contact with their customers and be upfront and honest. Offer them a substitute when things go wrong. Don't just ignore them and pull some switch or worse what happens here.