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ah dont do that to yourself,just send it in,it'll take a while but they will fix it.If you destroy it they win,your out every penny.They're good about warrenty but very slow.I feel your frustration though.
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I purchased a Taurus PT145 new from Gun Zone at one of the Portland gunshows recently. One selling point to buying the gun, for me, was Gun Zone said the pistol was covered by Davidson's GuaranteeD lifetime replacement guarantee. So I leave with the pistol and warranty card to send in or fill out online. That day I submitted the warranty info online through the Gallery of Guns/Davidson's website. So 3 months or so have passed - I am having issues with this pistol and contact Gun Zone about possible replacement through the Davidson's warranty. Whoops - no record of the gun being covered under that warranty.... WTF? Sure, I can deal directly with Taurus, but I was told/sold the gun with this seemingly too good to be true Davidson's lifetime thing.
Just be careful!!!!
Can someone please explain this "davidson Guarantee" to me? Bought several guns and have never heard of this before now.
I don't care if the dealer made a little mistake. If the dealer professed that this was a Davidson's product, and that profession impacted your buying decision, then I believe it is the dealers responsibility, and definitely in the dealers best interest, to take care of you.
If they run and hide, and plead ignorance over such a simple matter, then I would not be able to trust them on any matter. I would certainly know that I could not count on them to provide any customer service, and it would definitely weigh on my decision of where to buy my next gun, if the "deals" were similar, otherwise, between them and other dealerships.
I would also spread the word about this experience, if this experience truly came down as you've shared it.
I would think that Davidson's would be a little more interested in this, also. Although they were not the ones to misrepresent the warranty, it could very well make other buyers re-think the legitimacy of any warranty. Although Davidson's is not responsible, in this case, I would think they would apply a little pressure to the dealer, in Davidson's own best interest.
WAYNO.
I've been thinking about this, all morning. As respected as Davidson's has been in our world, I wrote them to suggest they be a little more interested in this issue.
BBB? Wont waste my time with them.
AG? I've complained to them before, when something has been misrepresented by a business. The AG has always taken my complaints seriously, and the businesses will be required to address the issue. I would get ahold of them, right away.
WAYNO.
I received a reply from Davidson's, today. They said they knew of this issue with the Gun Zone, and had heard from other folks with the same concern.
They asked me to watch for a "change" to their website because of this.
WAYNO.
I purchased a Taurus PT145 new from Gun Zone at one of the Portland gunshows recently. One selling point to buying the gun, for me, was Gun Zone said the pistol was covered by Davidson's GuaranteeD lifetime replacement guarantee. So I leave with the pistol and warranty card to send in or fill out online. That day I submitted the warranty info online through the Gallery of Guns/Davidson's website. So 3 months or so have passed - I am having issues with this pistol and contact Gun Zone about possible replacement through the Davidson's warranty. Whoops - no record of the gun being covered under that warranty.... WTF? Sure, I can deal directly with Taurus, but I was told/sold the gun with this seemingly too good to be true Davidson's lifetime thing.
Just be careful!!!!
Dear Dobeman,
Hello, I am Bryan Tucker, CEO/President of Davidson's and I have just been made aware of your warranty problem. I just got off the phone with Diane Anderson in my office and told her to make sure you got a replacement gun. If you could make contact with at her 800-367-4867 or by email [email protected].
It was also discussed that the dealer admitted he had made a mistake by giving you the warranty card and felt very bad about doing such. Considering we have never received another complaint about the dealer, at this time we feel we should consider it just such, an honest mistake.
Should have any more difficultly please feel free to contact me at [email protected] or by calling office 336-665-0644.
Sincerely,
Bryan Tucker
Davidson's
CEO/President
Dear Dobeman,
Hello, I am Bryan Tucker, CEO/President of Davidson's and I have just been made aware of your warranty problem. I just got off the phone with Diane Anderson in my office and told her to make sure you got a replacement gun. If you could make contact with at her 800-367-4867 or by email [email protected].
It was also discussed that the dealer admitted he had made a mistake by giving you the warranty card and felt very bad about doing such. Considering we have never received another complaint about the dealer, at this time we feel we should consider it just such, an honest mistake.
Should have any more difficultly please feel free to contact me at [email protected] or by calling office 336-665-0644.
Sincerely,
Bryan Tucker
Davidson's
CEO/President