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I just wanted to share my recent experience in dealing with Cheaper Than Dirt for anybody who cares to hear it...
So I have had my sights on Ruger's new 10/22 target tactical being that it pretty much comes with all the add-ons that I would put on a 10/22 right out of the box. I have been telling my girlfriend (who couldn't care less about anything involving firearms), that I was going to pick one up when I got my tax return. So not at all expecting her to, she tells me yesterday that for Valentines day, she went onto cheaperthandirt (on the recommendation of a co-worker), got the 800 number, and ordered me one. She was so excited and proud to tell me about the process and about how she was sure to take notes without me noticing so as not to order the wrong thing. Of course I was blown away that she would go to such lengths for me especially since I would have never expected her to get me anything gun related. I was really blown away! She told me that she called in and spoke with a sales rep. informing him that she wanted a "ruger 10/22 target tactical" but that she knew nothing about firearms and could use some help. She said that the sales rep. was very helpful but steered her towards a different model that I was sure to like better. She pulled up the website and showed me the model she went with. It happened to be the SR-22 which as you probably know is .22lr version of an AR-15 based on the 10/22 platform. This would have been great except for one thing, I already have a conversion upper for my AR and I have owned .22 M4 and can't say that I liked it all that much. I also notice on the website that the "10/22 target tactical" happened to be sold out. So with my girlfriends feelings being my greatest concern, I explained how ecstatic I was that she would buy me a gun and how much I loved her and all that stuff, but that if I accepted the gun I would hardly ever shoot it and I wasn't willing to let her waste close to $500. She of course understood. I then called their customer support line ( Less than 10 hours after the order was placed) and explained to them what had happened and that I wanted to swap the order the the model that was sold out. They told me that it wasn't a problem but I would have to call back the next day. I called again this morning and was told again that it was fine but that my girlfriend would have to call to cancel the order. I told her what had to be done and waited. She then called me some twenty minutes later crying. The gal she had talked to told her that nothing could be done and she should have known what questions to ask and she was pretty much "stupid". As my girlfriend was trying to relay to the customer service agent what her sales rep had told her, the agent said "sorry" and hung up. I then called and in a calm manner explained what we wanted and how displeased we were with their customer service. I was then told that they would do everything in there power to stop the shipment but if it shipped out I was out of luck. They also told me that I was unable to back order the desired rifle and that I would be unable to return the wrong rifle if they were unable to stop the order. I am still waiting to hear back from them.
I know that this sounds like a loose case, but the fact of the matter is that the salesmen knowing that the desired rifle was out of stock, took advantage of an unknowing customer, selling her into not only a more expensive rifle, but one on hand and able to sell that minute. Personally being in a customer service driven business myself, it seems to me that this should have very easily been resolved. I'm still waiting to hear back but I'm pretty sure I'm going to be stuck with an unwanted rifle. I know that the naiveness of my girlfriend surely played it's part, but cheaperthandirt sure hasn't done anything to rectify a seemingly simple mix up.
So what have I learned.... Keep your dollar local! This is something my girlfriend will undoubtably remember in the future. I have shopped with Keith's, NWA, Security store, just to name a few and have experienced far far better information and support. Don't be tricked by clever names either. I checked with Keith's and they offer the same rifle I'm after for almost $100 less, and from experience I know that their customer service is not "cheaper than dirt"...
Sorry for the rant, I just had to get it off my chest. I'll let you know how it turns out.
P.S. If anybody wants to take an unfired Ruger SR-22 off my hands, I have a feeling it will be showing up in the cassifieds shortly.
So I have had my sights on Ruger's new 10/22 target tactical being that it pretty much comes with all the add-ons that I would put on a 10/22 right out of the box. I have been telling my girlfriend (who couldn't care less about anything involving firearms), that I was going to pick one up when I got my tax return. So not at all expecting her to, she tells me yesterday that for Valentines day, she went onto cheaperthandirt (on the recommendation of a co-worker), got the 800 number, and ordered me one. She was so excited and proud to tell me about the process and about how she was sure to take notes without me noticing so as not to order the wrong thing. Of course I was blown away that she would go to such lengths for me especially since I would have never expected her to get me anything gun related. I was really blown away! She told me that she called in and spoke with a sales rep. informing him that she wanted a "ruger 10/22 target tactical" but that she knew nothing about firearms and could use some help. She said that the sales rep. was very helpful but steered her towards a different model that I was sure to like better. She pulled up the website and showed me the model she went with. It happened to be the SR-22 which as you probably know is .22lr version of an AR-15 based on the 10/22 platform. This would have been great except for one thing, I already have a conversion upper for my AR and I have owned .22 M4 and can't say that I liked it all that much. I also notice on the website that the "10/22 target tactical" happened to be sold out. So with my girlfriends feelings being my greatest concern, I explained how ecstatic I was that she would buy me a gun and how much I loved her and all that stuff, but that if I accepted the gun I would hardly ever shoot it and I wasn't willing to let her waste close to $500. She of course understood. I then called their customer support line ( Less than 10 hours after the order was placed) and explained to them what had happened and that I wanted to swap the order the the model that was sold out. They told me that it wasn't a problem but I would have to call back the next day. I called again this morning and was told again that it was fine but that my girlfriend would have to call to cancel the order. I told her what had to be done and waited. She then called me some twenty minutes later crying. The gal she had talked to told her that nothing could be done and she should have known what questions to ask and she was pretty much "stupid". As my girlfriend was trying to relay to the customer service agent what her sales rep had told her, the agent said "sorry" and hung up. I then called and in a calm manner explained what we wanted and how displeased we were with their customer service. I was then told that they would do everything in there power to stop the shipment but if it shipped out I was out of luck. They also told me that I was unable to back order the desired rifle and that I would be unable to return the wrong rifle if they were unable to stop the order. I am still waiting to hear back from them.
I know that this sounds like a loose case, but the fact of the matter is that the salesmen knowing that the desired rifle was out of stock, took advantage of an unknowing customer, selling her into not only a more expensive rifle, but one on hand and able to sell that minute. Personally being in a customer service driven business myself, it seems to me that this should have very easily been resolved. I'm still waiting to hear back but I'm pretty sure I'm going to be stuck with an unwanted rifle. I know that the naiveness of my girlfriend surely played it's part, but cheaperthandirt sure hasn't done anything to rectify a seemingly simple mix up.
So what have I learned.... Keep your dollar local! This is something my girlfriend will undoubtably remember in the future. I have shopped with Keith's, NWA, Security store, just to name a few and have experienced far far better information and support. Don't be tricked by clever names either. I checked with Keith's and they offer the same rifle I'm after for almost $100 less, and from experience I know that their customer service is not "cheaper than dirt"...
Sorry for the rant, I just had to get it off my chest. I'll let you know how it turns out.
P.S. If anybody wants to take an unfired Ruger SR-22 off my hands, I have a feeling it will be showing up in the cassifieds shortly.
Yeah, I didn't care for their business practices either when they went from cheaper to one of the most expensive internet vendors during the frenzy. Supply and demand is one thing. But price gouging is another. But it is up to the buyer to go/no go. I got to wonder how many people bought the Magpuls at triple their normal price since that model sells for $13.00 at some vendors.
That is too funny!
