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Once upon a time a customer offered $220 for an item that was listed at $260. The company acquired the item for $20. The employee encouraged the company owner to accept the $220 offer but the owner told the employee to counter with $230. The potential buyer walked. The owner was furious with the employee for letting the customer walk. The employee thought the owner was being greedy for not taking the 1000% markup over cost.
My advice is that some employees don't have it in their DNA to extract every dollar they can from every customer that comes through the door. That doesn't mean they can not be a valuable asset to the company. Relationships matter with customers. Dollars count too but sometimes letting the customer have a win is worthwhile to establish and or maintain customer relationships.
My advice is that some employees don't have it in their DNA to extract every dollar they can from every customer that comes through the door. That doesn't mean they can not be a valuable asset to the company. Relationships matter with customers. Dollars count too but sometimes letting the customer have a win is worthwhile to establish and or maintain customer relationships.