J&B Firearm Sales
Oregon Rifleworks
Simply Triggers
Low Price Guns
Gun Deals
Buster Beaver Cerakote
Defensive Arts
Oregon Arms & Ammunition
Sporting Systems
HighLine Firearms
Advertise on Northwest Firearms

Ruger Customer Service


Hey Folks,

I just wanted to give a shout out to Ruger.

I was inspecting my Ruger Wrangler and noticed the front trigger guard screw was missing. I emailed Ruger customer service on Sunday (2/9) asking how I could acquire a new screw. On Tuesday they emailed me saying a screw was on its way. A package arrived today with the exact screw I needed (2/15).

Excellent customer service.


  • Autobiographer
  • Woke Up Like This
I needed some help from Ruger’s customer service a couple years ago for a broken part on a 20 years old well worn pistol. I tried to buy the part online but was unable to locate it, so I eventually called Ruger. We had some terminology differences and I received the incorrect part two times before getting the correct part. They. Would not let me pay for anything, in fact when it was said and done they wanted to do a free safety check and sent a prepaid label. Apparently the pin that snapped is not a regular problem but, I say after 45k-50k rounds, anything’s possible.


I've only had one bad contact with Ruger. I sent an early Blackhawk in .45 Colt in to have a couple of cylinders fitted. I had stayed I did Not want the conversion done and did Not want the Pistol refinished. It came back and the conversion had been done and a truly terrible job of refinishing and only one cylinder had been fitted.

Now for the Good part. I ended up having a New Ruger #3 in .45-70 Government and much of the work done better so I can certainly rate Ruger Customer Service as Five Stars in my book!
I had a Super Blackhawk that I notice had a couple of stripped grip screws when I was taking the gun apart. I sent it to them and they sent me the gun with a new frame, quickly and with no questions asked. Can't ask for more than that!


Oakanogan Gun Show
Oakanogan County Fairgrounds
175 Rodeo Trail, Okanogan, WA 98840, USA
Cerberus Training Group - Run the Gun Pistol
Cerberus Training Group
47 Cattle Dr, Goldendale, WA 98620, USA
Cerberus Training Group - Run the Gun Rifle
Cerberus Training Group
47 Cattle Dr, Goldendale, WA 98620, USA


  • Coat of Arms - Firearms & Cerakoting
    3.00 star(s)
    I hate to give a negative -ish review to CoA, so let me lead with positives. They are close to me, they often have a good selection, and I’ve had...
  • Adaptive Firing Solutions
    5.00 star(s)
    Steve is awesome. He's helped me with two Form 4 transfers so far. I live 45 minutes away and happily make the drive to support such a great vendor!
  • TJ Gun Sales
    2.00 star(s)
    My form 4 cleared on 04/10/2020 I had to fight tooth and nail for TJ's to find my tax stamp. There was never any urgency or concern in their...
  • Lucky Sporting Goods
    5.00 star(s)
    Excellent service
  • 36 Pit
    3.00 star(s)
    I'm probably just reiterating what others have said, but I like hearing (seeing) myself speak. This gets 3 stars because when the place isn't...
Top Bottom