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Plus I have had several occasions to use RCBS customer service and they are great!
Only recently I sent back my 30 + year old 5-10 beam scale to RCBS (which had a broken beam for about ten years) and they informed me they sent it on to the MFg. (Ohaus) who informed me by email it was being repaired at no charge and promptly sent back. All is as they said - and I received it back one day earlier than they projected. FYI RCBS is now under the umbrella of something called 'Alliant Techsystems' - which was on the header of the letter they sent to me.
So did I and I am still using it. I have considered going progressive but over the years I have streamlined my single stage loading to where I can easily load 300 + pistol rounds in an evening. However I was recently given a large amount of "old" reloading stuff and in it was a Bonanza Co-Ax press. (now Forster I believe) I never knew anything about them other than I knew they existed) but I always believed RCBS was the first and only way to go. I cleaned up the CO-AX, downloaded the users manual and I wish I would have gone with the CO-AX from day one. Much faster than the RCBS - and for two major reasons - the design allows for quick die changes by sliding them in a spring detent notch, and it has a universal, mechanical shell holder. The down side of the CO-AX is due to it's design it does not have a very good priming system and to use it would be very slow but if one is single stage loading already a hand priming tool is a necessity. Also the knocked-out primer catch system of the CO-AX press means never having spilled, de-primed primers on the floor! They wind up in a screwed on plastic cup that you empty from time to time.The Rockchucker is a very good press. I bought one of these kits several years ago.
If you don't like their customer service, say so nicely.
All is as they said - and I received it back one day earlier than they projected.
I was inferring in my post their customer service was excellent.
I finally got it!! I am a little slow this morning!!