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Customer service experience with Northtech Defense

Discussion in 'Business Discussion & Reviews' started by StringerBell, Jul 12, 2016.

  1. StringerBell

    StringerBell Beaverton Active Member

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    A couple years ago I picked up a ND upper and lower in an attempt to support a local company. Then the following year I purchased a 16" 2 tone a barrel. So altogether running about $900 for everything.

    Fast forward to last month when I took it into a gunsmith to take down the assembled upper. Long story short, when the guy went to remove the muzzle device, the barrel pin broke.

    Not expecting much, I sent ND an email asking if they could help since they appeare to have good customer service. At the very least, I just wanted help getting the SilencerCo flash hider off. Then I could at least use the suppressor mount, gas block and gas tube for another build.

    I was told they could help me out with the muzzle device and they would sell me another barrel at a discount.

    So I made the hour drive to drop it off (Friday June 3rd) and was told they'd get to it on Monday and maybe help me replace it. No problem. A week later, I send an email asking for an update and the response just stated the barrel was ruined and my situition "sucks".

    I sent another email asking if they could at least just send me back what I dropped off and was told to call.

    I called, he said he was busy and would call me back. Basically blew me off. I send another email on July 3rd and have yet to get a response email or phone call.

    I don't really know what else to do. They have done nothing except waste my time. I always try to assume positive intent but at this point I have to just guess they are ignoring me.

    In the future I'm only sticking with name brands that treat ALL customers with respect. I wasn't expecting them to do anything big but now I'm out $225 on an upper, $435 on a barrel, and $130 on a suppressor mount, barrel nut, and gas assembly.
     
  2. bolus

    bolus Portland Gold Supporter Gold Supporter 2015 Volunteer 2016 Volunteer

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  3. StringerBell

    StringerBell Beaverton Active Member

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    Just got a call from Dustin from his personal phone. He told me they spent some time trying to fix the damage the gun smith had done but have had other projects. He apologized profusely for the lack of communication, understands the frustration and asked to come down to the shop on Thursday to resolve the situation which I feel confident about. Thanks for the response Dustin
     
  4. StringerBell

    StringerBell Beaverton Active Member

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    Picked up my barrel today. Dustin and his team got the barrel pin repaired. I don't have an upper receiver to build it on but he told me they'd replace the barrel if there was any issues. Hopefully that won't be necessary but I appreciate the extra effort.
     
    Joe13 and ZA_Survivalist like this.
  5. Velzey

    Velzey Estacada, Oregon Gunsmith Gunsmith Bronze Vendor Bronze Supporter

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    Allot of business's say oh yes, we will have our gunsmith work on it. Is it really a gunsmith or just an AR builder, that learned his trade from youtube...:(
     
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  6. Stomper

    Stomper Oceania Rising White Is The New Brown Silver Supporter

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    Hey now.... I've learned my best work from the youtubes! I've almost got an F15 Strike Eagle cobbled together out in my driveway...I'm just waiting to find the perfect sized blue barrel for the fuel cell!

    :s0108:
     
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  7. ThemGunsThough

    ThemGunsThough RIP City! Well-Known Member

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    Youtube is awesome for learning how to DIY. I mean, dont commit your self to something thay is really out of your limits. For me, all the gun stuff DIYs on youtube are pretty straight forward but when it comes to some of the car stuff ill watch it over and over and over again thinking its easy peesy only to find myself staring at the car with a beer in my hand an hour later.
     
  8. bolus

    bolus Portland Gold Supporter Gold Supporter 2015 Volunteer 2016 Volunteer

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    Is that all it takes? Sweet, Im a gunsmith then! Im updating my business card
     
    Joe13, Stomper, Velzey and 1 other person like this.
  9. Mikej

    Mikej Portland Gold Supporter Gold Supporter 2015 Volunteer 2016 Volunteer

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    @StringerBell , you might consider having a moderator update the title of the thread with (UPDATED), so readers will be sure to see these folks came through for you.
     
    Joe13 and Stomper like this.
  10. StringerBell

    StringerBell Beaverton Active Member

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    Would be happy too. Would you mind telling me how?
     
  11. Mikej

    Mikej Portland Gold Supporter Gold Supporter 2015 Volunteer 2016 Volunteer

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    Over on the lower right of your post are three black lines. Hover over them and a window will come up that says edit, delete, and report. Just click report and put in the box what you want changed.
     
    StringerBell likes this.