Anyone have issues with holosun optics ?

[officially5150]

Had a holosun hs407k on my p365xl
Sold the 365 and attempted to trade the optic to another member for a hs510c but received a text from the member the optic would not power on so went back out and traded back and now I'm looking at having to deal with a warranty repair.

Anyone dealt with those from holosun?

Regards
-Chris

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[Member 53328]

Had a holosun hs407k on my p365xl
Sold the 365 and attempted to trade the optic to another member for a hs510c but received a text from the member the optic would not power on so went back out and traded back and now I'm looking at having to deal with a warranty repair.

Anyone dealt with those from holosun?

Regards
-Chris

I don't run their optics but I have heard their customer service is pretty squared away.

 

[officially5150]

I don't run their optics but I have heard their customer service is pretty squared away.

I generally run sig optics but got a deal on the holosuns luckily all it cost me was 4hrs drive time.
I do hope your correct in regards to their CS

 

[Member 34319]

Sent one back after a year of use. Called them, I sent mine in, they sent me a new one.

I think I currently have 5-6 of their products. I've owned 10-15.

 

[officially5150]

Sent one back after a year of use. Called them, I sent mine in, they sent me a new one.

I think I currently have 5-6 of their products. I've owned 10-15.

Copy that Reno that makes me feel better bout the whole ordeal

 

[HotRodGuy]

I've had good luck with them. Sent mine in for a repair, they sent it back fixed and even gave me a t-shirt.
Stupid question. Did you verify it won't turn on and that it isn't just a dead battery?

 

[3wayA]

I have 2 of that model and have had no issues.

 

[officially5150]

I've had good luck with them. Sent mine in for a repair, they sent it back fixed and even gave me a t-shirt.
Stupid question. Did you verify it won't turn on and that it isn't just a dead battery?

Not a stupid question at all, guy I traded used a different battery and then I tested it out with 2 new ones as well as check the voltage on the battery before I swapped batteries.
I've tried every button combo to try to get it to turn on

 

[VinnieBoomBah]

I'm a fan. Sent in a second hand unit a few years ago and they fixed it and right now they are sending out a free replacement battery compartment tool and new cover that I messed up

 

[officially5150]

Ok sounds like after a call to CS they should be able to get me squared away

Thanks guys for sharing your interactions

 

[Forester]

Had a holosun hs407k on my p365xl
Sold the 365 and attempted to trade the optic to another member for a hs510c but received a text from the member the optic would not power on so went back out and traded back and now I'm looking at having to deal with a warranty repair.

Anyone dealt with those from holosun?

Regards
-Chris

I had a 508T go down. They replaced it in a timely fashion.

 

[officially5150]

Well calling holosun customer service is out, they are not answering the phones currently, sent an email so I'm hoping that gets it started

 

[VinnieBoomBah]

I did the online 'contact us' form last week and got a reply within +/- 24 hours

 

[Lesliet]

I had a 407 come apart inside, just a week before a major match, back in 2020. Dot still lit up, but point of aim put rounds in the dirt about 20' away. With the pandemic in full swing, it took just over a year to get the thing warrantied. They upgraded me to a newer model 508 as an apology. Kinda mixed feelings about the whole thing, I mean I can't really blame them too much for the long wait, but it still sucked.
Lessons learned: if you're going to compete with optics, you need at least one backup in case of failure. I bought an RMR in hopes that it won't fail at a critical point, but I'll still give the 508 a chance.

 

[Kruel J]

I had a 407 come apart inside, just a week before a major match, back in 2020. Dot still lit up, but point of aim put rounds in the dirt about 20' away. With the pandemic in full swing, it took just over a year to get the thing warrantied. They upgraded me to a newer model 508 as an apology. Kinda mixed feelings about the whole thing, I mean I can't really blame them too much for the long wait, but it still sucked.
Lessons learned: if you're going to compete with optics, you need at least one backup in case of failure. I bought an RMR in hopes that it won't fail at a critical point, but I'll still give the 508 a chance.

Over a YEAR? Ouch.

 

[Lesliet]

Over a YEAR? Ouch.

I did put somewhere North of 30,000 rounds of 9mm target loads downrange using it, so it lasted for a little while.

 

[officially5150]

Ya got me beat on round count as mine never saw 1rnd down the pipe

 

[officially5150]

Well if you have issues with your holosun don't waste your time calling them as they are not answering calls, sent in my 407k feb 22nd and still have not heard back from them.
Thinking next time I just go with sig, at least they will answer calls

 

[VinnieBoomBah]

Almost no one is answering phones these days, send them a message from this page

Contact Us

 

[officially5150]

Almost no one is answering phones these days, send them a message from this page

Contact Us

That was what I did, now I will just have to wait and see how long that takes.

Thanks for the suggestion