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Had an issue with a nearly 2 year old 403B, emailed, got a RMA and return label within 24 hours, had a new unit within 2 weeks. Email is your friend a lot of the time, especially for initial contact, from there, a CS rep can call if need be.
Not really on the subject, but a couple of other companies I've had excellent CS from recently are Swampfox Optics and Springfield Armory. In both cases, I had second hand (at least) gear, both companies honored their life time warranty, and that included return shipping labels, so no cost to me at all. Swampfox replaced a defective pistol red dot, and SA repaired the mag catch on a 20+ year old pistol, so kudos to both, I'll definitely be dealing with both again in the future, and likely Holosun too. Later, and good luck.
Dave
Not really on the subject, but a couple of other companies I've had excellent CS from recently are Swampfox Optics and Springfield Armory. In both cases, I had second hand (at least) gear, both companies honored their life time warranty, and that included return shipping labels, so no cost to me at all. Swampfox replaced a defective pistol red dot, and SA repaired the mag catch on a 20+ year old pistol, so kudos to both, I'll definitely be dealing with both again in the future, and likely Holosun too. Later, and good luck.
Dave