Keith's Sporting Goods

I live within 1 mile from this shop. The owner Keith and his wife are great. I've bought everything from rifles, handguns, magazines, ammo from each and they always treat me well.

One staff in particular the asian one, Twan clearly cares more about his commission, so much so that my interaction with him the last 3 times I've been there means I won't be returning.

I came in looking for a rival sfx trophy edition which they did not have. He quickly lost interest and try to sell me on another more expensive gun. I declined and before I could finish he proceeded to walk away.

I asked for magazines for another firearm which they also didn't have. He began to walk away again.

Third time stopping him since they require you sign in or else I would have just waited for another available sales rep. I ask for ammo, he grabs 1 box and proceeds to walk away. I wanted 3, so I flag him again and ask for a different caliber. AGAIN he proceeds to walk to the register before I could finish.

Two previous experiences were similar when shopping for rifle case and ammo

It's a shame I drive by here almost daily yet I am more driven to go to AFT.

Everyone else there is at least helpful if you happen to be called by them, young white guy being the most helpful

Well, I keep going back when I want a new firearm due to their price and selection. That said, I may be done with them anyway. The staff seems a bit snobby, and at times like the customer is interrupting them from something important. They need to remember who keeps them in business.

I've dealt with Keith's off and on over about the past 15 years or so. That being said, I've never actually bought a gun from them....the last time I was in their store was probably around 2014 or so (I had to make up the date in this review), maybe earlier (2012?). However, I've seen both the good and the bad from this shop.

One time I went in there, and the experience was very pleasant. The guy I spoke to was helpful and knowledgeable and very polite.

Another time I was given an eye-roll and sarcastic reply by some bald-headed d-bag at the Expo Gun Show because I had the audacity to mention a competitor's prices on an AK-47....I walked right over and bought said AK-47 from their competitor because of that interaction (I still have it, in fact), and I'm glad I did because the man I bought the gun from was extremely polite and appreciated my business.

Another time I went in there, and a redheaded freckled girl, I guessed probably mid-to-late teens at the time, looked completely disinterested in what she was doing and handed me pistols to look at without checking them first, and with two fingers as if she were handing me a bag of dog crap or something. She was probably related to Keith somehow; his niece perhaps; I don't imagine she lasted long.

If you want my advice: go in there confidently, with a clear idea of what you want, when you are ready to make your purchase. If you go in there to wander around aimlessly and slump against the counter like you just ran the Boston Marathon, then don't count on much. They are watching each customer carefully, and those that appear to know what they want get their best service. Those that don't, won't.

Remember: they get away with this because they are the largest firearms dealer in the region. They can afford to be rude and condescending towards people, because for every bad customer experience they have, there are 5 more people lined up who want something. Be confident, and know what you want before you go there. Otherwise, go elsewhere.

I've been here twice over a few years, and each time the service was pretty terrible. My most recent visit, I asked the guy if he had a holster for a Glock 40, 10mm, and his response was "probably not", and didn't start looking around or in the computer. I said, "Really, there's nothing, not even a more free-form holster? Doesn't have to be a perfect fit." So he kind of starts looking a little, and saying that the gun is so unique (true, but there are plenty of very general holsters) that they probably don't have it. Basically, it seemed like he just wanted to get to the next customer, perhaps someone who would be purchasing a gun instead of a hoster? This was me giving this business a second chance, I won't be giving it a third.

They had a great selection last time I was there, but I will never go back. The employee I was dealing with mocked me to another employee when I asked about a more expensive gun then he personally owned.

I've been coming here off and on for 20 years now, buying and selling. Keith is a good guy, some of the staff who recognize me show a modicum of respect, but every time I bring in new people, and when I watch them interact with customers in general, they seem to resent the very presence of people in their store. They treat customers like they are an inconvenience to them and they have much better things to be doing with their time.

It has been an ongoing issue. You shouldn't have to spend tens of thousands of dollars over two decades to be treated with some basic respect.

That all said, I have put up with it for 20 years and I still go back. I won't send new gun owners in there alone though.

This story was now around a decade ago, but colored my experience on Keith's. I was helping my friend by their first rifle. We talked about what they wanted to do with it and decided on a Savage Long Range Hunter. At the time we were going to gun shows regularly and I was always impressed by Keith's selection and willingness to order guns from their suppliers for anything you were looking for. Although I hadn't personally done business with them, the reps I had spoken with at shows seemed to be stand-up individuals. We connected directly with Keith themselves, got a quote, and he handed it off to one of his employees to make the order and let us know when it came in. They had one in the store, but apparently it was already spoken for. All in all the interaction was pleasant and professional and even though it was a little more than we could order it online for, we were happy to give business to a local company.

This is when things started to go wrong.

Once the order was in, radio silence. We weren't the type to bother them, so we left it alone. We were told originally that their supplier had them in stock and to predict a two week lead time. Two months later, we checked in for the first time and were told that the order was never placed and/or that paperwork was lost, but that they would put the order in right away and to expect a short lead time. This was a little frustrating because they had enough paper to hold my friend's contact information and know what he wanted, but never contacted him to rectify the issue. After the previous call, this time we gave them a couple weeks and called to make sure things were going smoothly. They didn't return messages so we had to call several times over the course of a week or two to get through, and after we explained the situation they put us on hold so that they could get Keith. After a couple minutes Keith got on the phone and explained again that the order wasn't yet made on their end due to a stock-out, and asked for two weeks to sort out a supply. I wouldn't say he was rude, but he was his trademark curt and unapologetic.

Well whatever, things happen. We kept our big-boy pants on and agreed. A couple weeks later we got a contact from one of their reps that said they had found a new source on the rifle; that it would once again be a two week turnaround time, but that the price would be a couple hundred more than we had been quoted originally. At this point, alarm bells were going off in my head; we had already played too much cat and mouse, and now prices were going up due to issues that by all means were because they didn't hold up their end of the agreement and order either of the two previous times they said they were going to.

At this point I was effectively embarrassed that I had ever recommended this place to my friend and that he was having a very poor first gun purchase experience. I began counselling him to pull out while he could. He decided to give it one more go. He gives the go ahead to the rep at the new price who said they were putting the order in the moment we hung up. Any guesses as to what happened?

Two weeks go by again, then three, then five, and we give another call to inquire. We spoke with Keith who, when my friend expressed that this order was supposed to have been two weeks and was now running on a little over six months, Keith became defensive and rude. He blamed his employees, he blamed their suppliers, he blamed us, but I don't recall him taking responsibility for the problem. It wasn't a yelling match, but it didn't go anywhere productive.

At that point we decided that we were going to cancel the purchase. Having been burned on the experience we pivoted to a different model, chose an online vendor, and had the order bought, shipped, and picked up from a different FFL in less than 3 weeks.

In summation, I don't think Keith's are bad people, but ultimately they didn't meet my expectations or minimum requirements of actually successfully completing an order with them. The constant run-around we got was exhausting and annoying, and while we were able to keep a constant decorum, we ultimately didn't get what they agreed to provide.

So that whole experience above is one thing but in addition to this I will say the business as a whole operates under the assumption that you as a customer are an idiot. Don't get me wrong, I completely understand this mentality, and with Keith's being a big name in the area I'm sure they get a lot of first time buyers. This is a common business dilemma, but the problem is they don't pay the attention or care to tell when you do know what you're talking about, they'll just keep talking down to you. Not every rep does this, but I've experienced it a few times and seen it many more as a "fly-on-the-wall" at shows or in their storefront. It's consistent, small annoyances in this way that don't make either party look good. Things like someone saying "I'm looking at getting a Glock 22" and they'll respond "what caliber are you looking at?" I get it, they're trying to give me the option to out myself as a dummy by saying I want a G22 in 9mm or somesuch so they can better assist me, but that makes us both look dumb. It'd be nice if they gave me the benefit of the doubt and showed me what I asked after instead of doubting me; let me prove I'm an idiot before treating me like one.

My last point is one of encouragement; if you know what you want, and Keith's has it on the shelf, I could be a good place to walk in with money and walk out with a gun. Even though I didn't have that experience, I've seen a lot of people walk out with smiles and firearms. Their LEO trade-in Glocks in particular maintained an excellent value for customers for a long time (although I'm not sure what those stocks look like here in 2021). If that's the experience you're looking for, give it a try. I recommend you spend a little time in the store just listening to customer interactions and browsing before taking the plunge, see if they're a good fit for you. If you're looking for something that's not on the shelves today, I would recommend going elsewhere.

Went in for a private party BGC. Not only did we get to fill out the standard 4473, but also 2 other forms, one being private party sale (copy supplied to seller only) and an in store sales slip for the rifle coming from the store to me. They ran the rifle for being stolen through the state police prior to completing paperwork or the actual BGC. Paperwork took over 45 minutes to complete; not sure if the counter guy was overwhelmed or just couldn't stop talking about everything to everyone. Then the BGC, which for me only took minutes due to CHL. The advertised price on the website says 50.00 for transfers. More than most charge, but OK, the location was a mid point for both of us. Not until I'm getting ready to check out am I informed that the 50 is just for them to keep and I get to add the 10 for the state. OK again, but let them know they should clarify online. Or....maybe I should have read more. 50.00 is the minimum and it goes up from there. Plus I got the added bonus of the #2 guy, not the one that helped us, being rude about it, so bonus me. At the end I was refused the actual state police BGC # confirmation and only given a number that corresponded to the stolen weapon check. Might be the same number, but the guy that helped us couldn't tell me if it was and the #2 guy told me that's all I get from them.

There were lots of new guns. Very few used guns. Was told no one is selling right now.

I had heard about this store through the years from friends and never visited because of what people told me. Before heading there today I read some of the reviews here and the place really lived up to what most irritated people about it.

First time, last time for me. Lots of better options out there for better customer service and pricing for PP BGC.

Popped in for the first time recently to see what all they had (and to see if they may have had some 7.7x58). Selection seemed good, and the staff were very busy but helpful. Not only did they have 7.7 I was looking for but some other harder to find ammos for milsurp rifles as well.

Me, on phone: "Hi, do you have the (very common firearm) in stock?"

Keith's: "Maybe. We had it this weekend."

Me: "Ooookay. I'll drive over but I don't want to wait outside an hour in the rain if you don't have it. Could you check?"

Keith's: "No. You'll have to wait in line."

Me: "Um, thanks..."

Seriously, the guy wouldn't walk over to the glass counter or spend 30 seconds searching his computer.

For such a huge shop, you'd think they'd have their inventory online (NW Armory does). It's OK they don't...many gun shops don't. But if a customer calls, spending 30 seconds to look to see if they have something so the customer doesn't stand outside for an hour (yes, sometimes the line takes that long), unsheltered in the rain, only to find out you're out of stock doesn't seem unreasonable.

But to Keith's, it is.

went there three times to do trades with Keith, last one was for a browning high power made in Belgium i've had for over 20 years sitting in my safe. I wanted to use it as trade toward another gun. The trade value he gave me was much lower (200.00) than i would have got just selling it to cabelas, and i told him that. As soon as i told him that he goes on a rant about cabelas and gun prices in general and telling me my gun is not worth what they are offering and some more trash talk i won't post. In The end i went to another gun shop who had what i wanted for the same price and gave me what i wanted in trade. I have tried three times to do business with him due to the store being less than a mile from my house but i'll never go back in there again.

I've been in there a few times, getting reloading supplies and odds and ends. Usually, I knew what I wanted and got it without much hanging around. When I was shopping for a rifle and handgun, it seemed like the folks there just couldn't care less about helping me when I had questions. That was about a year ago; but it left an impression as I purchased the guns I mentioned elsewhere and now think about other gun shops when deciding on future purchases.

I had purchased about six guns from this store until I just could not bare it anymore. You wait forever to get somone to help you. There needs to be the ability to pull numbers so you can be waited on by first come, first serve basis. At one time I was handed a pistol and the guy took off and waited on a friend and left me standing there with this pistol in my hand. The last straw was when I went there to purchase a 1911A1 and was handed one with the slide locked back. I looked it over and released the slide to get a better look and feel for the gun and I was reprimanded for releasing the slide with the slide release. They stated that it was the owners choice that the customer is not allowed to release the slide that way. I handed her back the pistol and walked out. To me, it's like buying a car without test driving it. If I'm going to spent $1,000, I want to compare and see how it operates and functions. I have never had that happen to me at any other store.

It's like get your money out right now and buy it cause you are too stupid to talk to. Shop is crowded and you can't see the guns even when you get close to counter. Better know what you want, get in and get out because the place is not friendly. It's like cattle herded through the place. Best if you know what you want you buy it while they are at a gun show.

quit buying there years ago they act like your wasting their time. They act like your an idiot if you ask them a question.If you want to go to a shop that treats you like they want you there go to Northwest armory. Great inventory, good prices, great people.Bought many firearms through them, always a great transaction

If you can avoid going there do so!!! You will have a better experience and be treated with respect as customers who are spending a fair amount of money. They really need to change their attitudes towards their customers who are the reason they have a pay check.

after spending $2600 at them over the past two months I realize now that money was really wasted. as soon as I had any problem I contacted Keiths, and was immediately inundated by yelling Angry Men really who didn't know anything at all about what they were talking about ...after letting them know that I was a veteran their attitudes still didn't change.. their are so many better places to spend money.

Used to make the drive, went in a while back stood at counter tryin to buy a $1100 bicentennial browning hi-power. Said something to two different workers they weren't busy but both told me just a min. After standing there for 10min with money in hand I went elsewhere and spent my money. Refuse to waste time on these dbags.

Unless you have a legal Ativan or Valium tablet to take an hour before entering this place, do your nervous system a favor and SHOP AT A DIFFERENT STORE!

If you can deal with the staff, location, and Keith, then you will likely find what you're looking for. Sometimes for a great price. But is it worth it...