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Very busy a lot of the time and store is a bit crowded.
Great experience all together, The person that helped knew his guns and took the time to help me find what I was looking for and I did not feel rushed or pressured.
You better have a game face if you want to make a deal.
Went in years ago to sale a XDM, but I didn't have much experience with haggling because this is America. That friendly smile left that man's face and he looked like I was dealing with a lawyer. Funny after the fact, but was jarring at the time.
Been going to Keith's for years. They tend to have the best selection in the area and they also have ammo in stock even during the pandemic. Just like any "hobbyist" or "niche" place the place won't give you warm fuzzies. I find that with pretty much everything, though, be it motorcycles, guns, or any other special interest places. I find the staff to be funny and helpful, but they are usually slammed so they can be short or curt at times. It helps to know what you're looking for. Overall, Keith's is my go to spot for guns and I recommend it, but just curb your expectations for a warm, fuzzy feeling when you walk in.
Recently bought my first handgun from Keith's Sporting Goods after a recommendation from a friend. It turned out to be the right choice. Not only did they have all four guns on my short list in stock, but the prices weren't jacked up at all like a lot of places seem to be. The guy helping my was straightforward, informative, helpful and took his time to explain everything about each gun with out bias. No overt political crap aside from the silly Trump caricatures on the wall. They even sold me 250 rounds of 9mm as a one time offer with the gun sale. All in all, a positive experience.
I pick up something from Keith from time to time. Keith is hard to see as he stays busy and every other request I have is special and has to go through him. The sales people seem to not really know their stuff and are so busy; I always feel a bit rude being assertive enough to get their attention. If you can get their attention and already know what you want (becasue again, they may or may not know what they're talking about or have any experience with what they are talking about) they have decent enough prices on most things.
Worth a stop, but don't plan on it being a quick stop or getting great service or learning much.
But hey, if you leave with a sweet new toy, that's what it's all about right?
I was looking for a popular riflescope. It was sold out everywhere I checked, even online there was a long backorder wait. Keith's had it in stock. And the price was 20% less than anyone else.
Cons
Do Not expect to be treated like most retail outlets treat people. By contemporary standards of retail customer service, this place is different.
I can put up with "attitude" for a unbeatable price and to get the item I want.
In the end - No one used profanity, I did not get beaten up, and I was free to go after I purchased the scope no one else had in stock.
IMHO, I have noticed that firearms sales people, in general, are not especially well informed about the products they sell. And because of this, I don't want a smile and a sales pitch anyway. I do my homework and make my own decisions. Also, many of the opinions expressed about different firearms & accessories are subjective anyway.
They are there to sell firearms, not to make friends and because of this, they come off as less than appealing to some folks...especially those who come in to finger fornicate everything with no intention of buying.
I have never had a problem with them because I know what I want before I walk in the door. Maria is a sweet heart for sure.
I would be nice if Keith was able to make eye contact when speaking with people.
BTW...don't blame the employees too much since Keith micro-manages even the most simple things.
Ive bought a number of items at Keith's several guns over the years. Two last year! I have, apperently, been lucky, Kieth has always been courteous and helpful to me, I prefer him to his employees. They are indeed rude to people they perceive as time wasters! I be sure to know exactly what I want and I spit it out even as I'm stepping up to the staffer. Never have a problem.
Owning a gun store is tough business. The folks at Keith's are exhausted and take a lot of unnecessary crap day in and day out. If you take the time to allocate yourself the time for them to provide you service, your experience will be different. Boom, bust, hostile legislature, customers who come in expecting much more than a retail transaction (I want your time, your expertise, your suggestion, your time, and a discount). If you want to pay more, Sportsman's will take your money. If you are an educated buyer, want a special order, or know what you want, Keith's is worth your time, the drive and money. Believe me, there are much less professional shops in PDX/Vancouver market.
Big selection, Good prices, Will order if if they don't have it.
Always been helpful, and knowledgeable.
Cons
Parking.
Always busy, can be hard to get help.
My first time shopping there I felt like everyone else. What horrible customer service! Then my next few time I sat there and watched how things work there. They are always busy. You can't be afraid to ask for help.Does help to have an idea on what you are looking for because they are so busy all the time. Plus they were selling Black Rifles for normal prices when the ban scare was going on.
I've purchased four or five guns from Keith's over the years. I always got a good deal, but the customer service was nowhere near that of other gun shops. I'd recommend you know exactly what you want and be aggressive when asking for help their shop.