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Review Summary

30
 
42%
17
 
24%
7
 
10%
8
 
11%
9
 
13%
Overall Rating
3.72 star(s) 71 ratings
Service
3.70 star(s)
Selection
4.59 star(s)
Value
4.14 star(s)

Helpful Reviews

Most helpful positive review
I want to talk about Keith's again. Went out there today... view full review
4 members found this helpful.
Most helpful critical review
Keith's - Where the Customer is an Irritant!
Me, on phone: "Hi, do you have the (very common firearm) in... view full review
17 members found this helpful.
Go elsewhere for supplies
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
3.00 star(s)
Value
1.00 star(s)
Pros
  • Local shop, a lot to choose from
Cons
  • Some staff mostly cares about commission
I live within 1 mile from this shop. The owner Keith and his wife are great. I've bought everything from rifles, handguns, magazines, ammo from each and they always treat me well.

One staff in particular the asian one, Twan clearly cares more about his commission, so much so that my interaction with him the last 3 times I've been there means I won't be returning.

I came in looking for a rival sfx trophy edition which they did not have. He quickly lost interest and try to sell me on another more expensive gun. I declined and before I could finish he proceeded to walk away.

I asked for magazines for another firearm which they also didn't have. He began to walk away again.

Third time stopping him since they require you sign in or else I would have just waited for another available sales rep. I ask for ammo, he grabs 1 box and proceeds to walk away. I wanted 3, so I flag him again and ask for a different caliber. AGAIN he proceeds to walk to the register before I could finish.

Two previous experiences were similar when shopping for rifle case and ammo

It's a shame I drive by here almost daily yet I am more driven to go to AFT.

Everyone else there is at least helpful if you happen to be called by them, young white guy being the most helpful
2 members found this helpful.
Keoth's Gresham
Overall Rating
3.00 star(s)
Service
2.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Great selection and price.
Cons
  • Snobby
Well, I keep going back when I want a new firearm due to their price and selection. That said, I may be done with them anyway. The staff seems a bit snobby, and at times like the customer is interrupting them from something important. They need to remember who keeps them in business.
2 members found this helpful.
Keith's Sporting Goods
Overall Rating
3.00 star(s)
Service
3.00 star(s)
Selection
3.00 star(s)
Value
2.00 star(s)
Pros
  • Lots of new weapons
  • The guy that helped us was nice
Cons
  • BGC are way over industry standard cost
  • extra forms beside 4473 to fill out
  • Wouldn't supply me with state BGC number
  • Misleading BGC pricing online
  • #2 guy was rude
Went in for a private party BGC. Not only did we get to fill out the standard 4473, but also 2 other forms, one being private party sale (copy supplied to seller only) and an in store sales slip for the rifle coming from the store to me. They ran the rifle for being stolen through the state police prior to completing paperwork or the actual BGC. Paperwork took over 45 minutes to complete; not sure if the counter guy was overwhelmed or just couldn't stop talking about everything to everyone. Then the BGC, which for me only took minutes due to CHL. The advertised price on the website says 50.00 for transfers. More than most charge, but OK, the location was a mid point for both of us. Not until I'm getting ready to check out am I informed that the 50 is just for them to keep and I get to add the 10 for the state. OK again, but let them know they should clarify online. Or....maybe I should have read more. 50.00 is the minimum and it goes up from there. Plus I got the added bonus of the #2 guy, not the one that helped us, being rude about it, so bonus me. At the end I was refused the actual state police BGC # confirmation and only given a number that corresponded to the stolen weapon check. Might be the same number, but the guy that helped us couldn't tell me if it was and the #2 guy told me that's all I get from them.

There were lots of new guns. Very few used guns. Was told no one is selling right now.

I had heard about this store through the years from friends and never visited because of what people told me. Before heading there today I read some of the reviews here and the place really lived up to what most irritated people about it.

First time, last time for me. Lots of better options out there for better customer service and pricing for PP BGC.
One member found this helpful.
First Experience
Overall Rating
3.00 star(s)
Service
3.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Had some ammo types I wasn't expecting to find
Cons
  • Very Busy (but understandably so)
Popped in for the first time recently to see what all they had (and to see if they may have had some 7.7x58). Selection seemed good, and the staff were very busy but helpful. Not only did they have 7.7 I was looking for but some other harder to find ammos for milsurp rifles as well.
Overall Rating
3.00 star(s)
I've been in there a few times, getting reloading supplies and odds and ends. Usually, I knew what I wanted and got it without much hanging around. When I was shopping for a rifle and handgun, it seemed like the folks there just couldn't care less about helping me when I had questions. That was about a year ago; but it left an impression as I purchased the guns I mentioned elsewhere and now think about other gun shops when deciding on future purchases.
Overall Rating
3.00 star(s)
Pros
  • Low prices and large selection
Cons
  • Horrible customer service and extremely bad attitude toward people.
It's like get your money out right now and buy it cause you are too stupid to talk to. Shop is crowded and you can't see the guns even when you get close to counter. Better know what you want, get in and get out because the place is not friendly. It's like cattle herded through the place. Best if you know what you want you buy it while they are at a gun show.
Overall Rating
3.00 star(s)
Pros
  • Lots and lots of guns. Great deals on used guns sometimes.
Cons
  • Keith is a jerk. And for being the self-proclaimed biggest gun shop in portland, they are horribly understaffed and never ever answer their phones. Their overworked staff are often rude and/or unhelpful too.
If you can deal with the staff, location, and Keith, then you will likely find what you're looking for. Sometimes for a great price. But is it worth it...
One member found this helpful.
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