Keith's Sporting Goods

I've dealt with Keith's off and on over about the past 15 years or so. That being said, I've never actually bought a gun from them....the last time I was in their store was probably around 2014 or so (I had to make up the date in this review), maybe earlier (2012?). However, I've seen both the good and the bad from this shop.

One time I went in there, and the experience was very pleasant. The guy I spoke to was helpful and knowledgeable and very polite.

Another time I was given an eye-roll and sarcastic reply by some bald-headed d-bag at the Expo Gun Show because I had the audacity to mention a competitor's prices on an AK-47....I walked right over and bought said AK-47 from their competitor because of that interaction (I still have it, in fact), and I'm glad I did because the man I bought the gun from was extremely polite and appreciated my business.

Another time I went in there, and a redheaded freckled girl, I guessed probably mid-to-late teens at the time, looked completely disinterested in what she was doing and handed me pistols to look at without checking them first, and with two fingers as if she were handing me a bag of dog crap or something. She was probably related to Keith somehow; his niece perhaps; I don't imagine she lasted long.

If you want my advice: go in there confidently, with a clear idea of what you want, when you are ready to make your purchase. If you go in there to wander around aimlessly and slump against the counter like you just ran the Boston Marathon, then don't count on much. They are watching each customer carefully, and those that appear to know what they want get their best service. Those that don't, won't.

Remember: they get away with this because they are the largest firearms dealer in the region. They can afford to be rude and condescending towards people, because for every bad customer experience they have, there are 5 more people lined up who want something. Be confident, and know what you want before you go there. Otherwise, go elsewhere.

They had a great selection last time I was there, but I will never go back. The employee I was dealing with mocked me to another employee when I asked about a more expensive gun then he personally owned.

I've been coming here off and on for 20 years now, buying and selling. Keith is a good guy, some of the staff who recognize me show a modicum of respect, but every time I bring in new people, and when I watch them interact with customers in general, they seem to resent the very presence of people in their store. They treat customers like they are an inconvenience to them and they have much better things to be doing with their time.

It has been an ongoing issue. You shouldn't have to spend tens of thousands of dollars over two decades to be treated with some basic respect.

That all said, I have put up with it for 20 years and I still go back. I won't send new gun owners in there alone though.

I had purchased about six guns from this store until I just could not bare it anymore. You wait forever to get somone to help you. There needs to be the ability to pull numbers so you can be waited on by first come, first serve basis. At one time I was handed a pistol and the guy took off and waited on a friend and left me standing there with this pistol in my hand. The last straw was when I went there to purchase a 1911A1 and was handed one with the slide locked back. I looked it over and released the slide to get a better look and feel for the gun and I was reprimanded for releasing the slide with the slide release. They stated that it was the owners choice that the customer is not allowed to release the slide that way. I handed her back the pistol and walked out. To me, it's like buying a car without test driving it. If I'm going to spent $1,000, I want to compare and see how it operates and functions. I have never had that happen to me at any other store.

If you can avoid going there do so!!! You will have a better experience and be treated with respect as customers who are spending a fair amount of money. They really need to change their attitudes towards their customers who are the reason they have a pay check.

They are too far away to drive to to find out if they have a product in stock and they never answer their phones, even when the store is empty.
That is my only complaint about them.

I will spend my money else where. These guys do not care if you have money in hand to buy, therefore I will not waste my time going there anymore.

When I ask to see something, I do not expect the service to roll their eyes.
I asked to see just one thing Little Missy. Look here! I've got money in my pocket, and your job is to sell stuff. Figure it out!