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Review Summary

30
 
42%
17
 
24%
7
 
10%
8
 
11%
9
 
13%
Overall Rating
3.72 star(s) 71 ratings
Service
3.70 star(s)
Selection
4.59 star(s)
Value
4.14 star(s)

Helpful Reviews

Most helpful positive review
I want to talk about Keith's again. Went out there today... view full review
4 members found this helpful.
Most helpful critical review
Keith's - Where the Customer is an Irritant!
Me, on phone: "Hi, do you have the (very common firearm) in... view full review
17 members found this helpful.
Overall Rating
1.00 star(s)
Pros
  • Lots of guns.
Cons
  • Keith & every employee I met has a pompous, swaggering attitude like you are an idiot and they are doing you a huge favor by being there. They're worse than auto, and even motorcycle dealers.
Unless you have a legal Ativan or Valium tablet to take an hour before entering this place, do your nervous system a favor and SHOP AT A DIFFERENT STORE!
One member found this helpful.
Overall Rating
3.00 star(s)
Pros
  • Lots and lots of guns. Great deals on used guns sometimes.
Cons
  • Keith is a jerk. And for being the self-proclaimed biggest gun shop in portland, they are horribly understaffed and never ever answer their phones. Their overworked staff are often rude and/or unhelpful too.
If you can deal with the staff, location, and Keith, then you will likely find what you're looking for. Sometimes for a great price. But is it worth it...
One member found this helpful.
Overall Rating
2.00 star(s)
They are too far away to drive to to find out if they have a product in stock and they never answer their phones, even when the store is empty.
That is my only complaint about them.
Overall Rating
5.00 star(s)
Pros
  • Great service, Great selection
Cons
  • Small place
I was in made my selection, purchase and out with in 15-20 minutes. Great service Great selection
One member found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Great selection, great prices, great add-ons.
Cons
  • Can be slow to get someone to help you out, so go in, know what you want, and be patient.
I bought a really nice, really hard to find, cheapass shotgun. Spotted them at the gun show, found what I wanted, but didn't want to pick it up that day. Went to Keith's the next day, he remembered me and honored the price we had negotiated, and found me some ammo. Only $10 for the background check, too.
Overall Rating
4.00 star(s)
Pros
  • Good Selection. Fair Prices. Honest
Cons
  • Parking Sucks! Staff can be a little arrogant.
I have purchased a couple of firearms from Keith's with no issues.
Overall Rating
4.00 star(s)
Pros
  • Big selection, Good prices, Will order if if they don't have it. Always been helpful, and knowledgeable.
Cons
  • Parking. Always busy, can be hard to get help.
My first time shopping there I felt like everyone else. What horrible customer service! Then my next few time I sat there and watched how things work there. They are always busy. You can't be afraid to ask for help.Does help to have an idea on what you are looking for because they are so busy all the time. Plus they were selling Black Rifles for normal prices when the ban scare was going on.
Overall Rating
2.00 star(s)
Pros
  • good selection
Cons
  • Customer service, rude, unfriendly, don't seem to want to sell you anything
I will spend my money else where. These guys do not care if you have money in hand to buy, therefore I will not waste my time going there anymore.
Overall Rating
1.00 star(s)
Pros
  • none
Cons
  • been there twice and both times I was not helped and the workers were rude.
I asked about an item and this kid just pointed in the general direction for it. I walked over and looked for the item and didn't see it so I asked if he could show me and instead of helping me he points in the general direction again so I walked out for the last time.
Overall Rating
2.00 star(s)
Pros
  • most firearm inventory in Oregon
Cons
  • Rude customer service. You are not a person of equal value in the eyes of the staff. God help you if you ask a question.
When I ask to see something, I do not expect the service to roll their eyes.
I asked to see just one thing Little Missy. Look here! I've got money in my pocket, and your job is to sell stuff. Figure it out!
Overall Rating
4.00 star(s)
Pros
  • Great Prices Large Selection
Cons
  • Customer Service
I've purchased four or five guns from Keith's over the years. I always got a good deal, but the customer service was nowhere near that of other gun shops. I'd recommend you know exactly what you want and be aggressive when asking for help their shop.
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