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I was shopping for a semi-auto turkey shotgun. It was down to a Beretta or a Savage.
Keith's would special order either of them for me. They may a few calls and let me know the Savage would be in hand in about a week. The Beretta would take a few months.
I decided on the Savage and placed the order. They let me know when it arrived and I picked it up. Please note this was during a very high consumer demand period and they took the time to do this special order.
Very busy a lot of the time and store is a bit crowded.
Great experience all together, The person that helped knew his guns and took the time to help me find what I was looking for and I did not feel rushed or pressured.
This is my go to most the time even if it's a bit of a drive. Sometimes there's a bit of a line (they still get to me much quicker then the staff at sportsmans) the service is great. They have a good selection and staffs very knowledgeable. Friendliest staff I've encountered and answered all my questions no matter how dumb the questions were.
I live within 1 mile from this shop. The owner Keith and his wife are great. I've bought everything from rifles, handguns, magazines, ammo from each and they always treat me well.
One staff in particular the asian one, Twan clearly cares more about his commission, so much so that my interaction with him the last 3 times I've been there means I won't be returning.
I came in looking for a rival sfx trophy edition which they did not have. He quickly lost interest and try to sell me on another more expensive gun. I declined and before I could finish he proceeded to walk away.
I asked for magazines for another firearm which they also didn't have. He began to walk away again.
Third time stopping him since they require you sign in or else I would have just waited for another available sales rep. I ask for ammo, he grabs 1 box and proceeds to walk away. I wanted 3, so I flag him again and ask for a different caliber. AGAIN he proceeds to walk to the register before I could finish.
Two previous experiences were similar when shopping for rifle case and ammo
It's a shame I drive by here almost daily yet I am more driven to go to AFT.
Everyone else there is at least helpful if you happen to be called by them, young white guy being the most helpful
Well, I keep going back when I want a new firearm due to their price and selection. That said, I may be done with them anyway. The staff seems a bit snobby, and at times like the customer is interrupting them from something important. They need to remember who keeps them in business.
You better have a game face if you want to make a deal.
Went in years ago to sale a XDM, but I didn't have much experience with haggling because this is America. That friendly smile left that man's face and he looked like I was dealing with a lawyer. Funny after the fact, but was jarring at the time.
I've dealt with Keith's off and on over about the past 15 years or so. That being said, I've never actually bought a gun from them....the last time I was in their store was probably around 2014 or so (I had to make up the date in this review), maybe earlier (2012?). However, I've seen both the good and the bad from this shop.
One time I went in there, and the experience was very pleasant. The guy I spoke to was helpful and knowledgeable and very polite.
Another time I was given an eye-roll and sarcastic reply by some bald-headed d-bag at the Expo Gun Show because I had the audacity to mention a competitor's prices on an AK-47....I walked right over and bought said AK-47 from their competitor because of that interaction (I still have it, in fact), and I'm glad I did because the man I bought the gun from was extremely polite and appreciated my business.
Another time I went in there, and a redheaded freckled girl, I guessed probably mid-to-late teens at the time, looked completely disinterested in what she was doing and handed me pistols to look at without checking them first, and with two fingers as if she were handing me a bag of dog crap or something. She was probably related to Keith somehow; his niece perhaps; I don't imagine she lasted long.
If you want my advice: go in there confidently, with a clear idea of what you want, when you are ready to make your purchase. If you go in there to wander around aimlessly and slump against the counter like you just ran the Boston Marathon, then don't count on much. They are watching each customer carefully, and those that appear to know what they want get their best service. Those that don't, won't.
Remember: they get away with this because they are the largest firearms dealer in the region. They can afford to be rude and condescending towards people, because for every bad customer experience they have, there are 5 more people lined up who want something. Be confident, and know what you want before you go there. Otherwise, go elsewhere.
This is the place I go to for all my firearms needs. They are very knowledgeable about firearms and are willing to educate.
Member
Not good experiences
Overall Rating
1.00 star(s)
Service
1.00 star(s)
Cons
Service is bad
I've been here twice over a few years, and each time the service was pretty terrible. My most recent visit, I asked the guy if he had a holster for a Glock 40, 10mm, and his response was "probably not", and didn't start looking around or in the computer. I said, "Really, there's nothing, not even a more free-form holster? Doesn't have to be a perfect fit." So he kind of starts looking a little, and saying that the gun is so unique (true, but there are plenty of very general holsters) that they probably don't have it. Basically, it seemed like he just wanted to get to the next customer, perhaps someone who would be purchasing a gun instead of a hoster? This was me giving this business a second chance, I won't be giving it a third.
Overall, I've been very pleased with Keith's sporting goods. Prices are right, the information is solid, and always a good selection. I've purchased multiple firearms from Keith's. Never disappointed.
Came to the shop on the way to visit a friend. They had what I was looking (walnut stain and a good lock box for my new handgun) discounted price; no other store had them priced quite so well. I especially liked that they had a queue system: once you enter the door, you'd sign your name before browsing the store and just wait to have your name called. This is better than some other stores where you'd wait and wait in order to get service. Would definitely come again if I'm ever in town.
Twice now I have found hard to find rifles when no other shop in Oregon had them (I called them all).
Two times now, I have called nearly every shop in Oregon looking for a specific rifle. Both times Keith's Sporting Goods had them and were even discounted off retail.
They had a great selection last time I was there, but I will never go back. The employee I was dealing with mocked me to another employee when I asked about a more expensive gun then he personally owned.
Been going to Keith's for years. They tend to have the best selection in the area and they also have ammo in stock even during the pandemic. Just like any "hobbyist" or "niche" place the place won't give you warm fuzzies. I find that with pretty much everything, though, be it motorcycles, guns, or any other special interest places. I find the staff to be funny and helpful, but they are usually slammed so they can be short or curt at times. It helps to know what you're looking for. Overall, Keith's is my go to spot for guns and I recommend it, but just curb your expectations for a warm, fuzzy feeling when you walk in.