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sending 39-2 pistol to smith & wesson for service

Discussion in 'Handgun Discussion' started by 2hattom, Dec 17, 2014.

  1. 2hattom

    2hattom clackamas county New Member

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    I have a S&W 39-2 with extraction/ejection problems. Had it in to 2 local gun smiths. Still have problems.
    Decided I should send it back to S&W. Should I send it back myself or is there an advantage to having a gun dealer send it back for me? Any recommendations on gun dealers in Portland or Salem area if I send it back through a dealer?
  2. orygun

    orygun West Linn Bronze Supporter Bronze Supporter

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    Have you contacted S&W yet? If not, I'd call them and see what they suggest.
    FYI, you don't need an FFL to send it back to the manufacturer, but I believe you need to send it overnight. Also, if you're sending it UPS, you'll need to take it to a "hub" and you will be wise to insure it.
  3. Joe Link

    Joe Link Portland, OR Well-Known Member Staff Member Lifetime Supporter 2015 Volunteer 2016 Volunteer

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    Moved to the correct section :)
  4. Mikej

    Mikej Portland Gold Supporter Gold Supporter 2015 Volunteer 2016 Volunteer

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    Do call S&W. Do it when you have some time as you might be on hold for 20 minutes +/-.

    I had an issue with a 629-1 I purchased used. They were nice enough to send me a shipping label, AND pay for return. I had to pay, a very reasonable price, for the repair as I wasn't the original owner.

    If you choose to ship yourself, take some KY with you, it's going to cost $70.00 +!

  5. Dunke

    Dunke Rogue Valley Bronze Supporter Bronze Supporter

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    I sent in a 629-2e manufactured in 1989 this year. Contacted S&W, they sent a prepaid shipping label, made the repair and sent it back without any charge at all. I was not original owner and they never asked. Sent through UPS. Took about three weeks total.
  6. edison bulb

    edison bulb Portland, OR Well-Known Member

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    Call S&W and have them give the OK first :) Good luck!