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Inforce APL Problem & Warranty

Discussion in 'Gear & Accessories' started by Norm0931, Dec 11, 2014.

  1. Norm0931

    Norm0931 Hillsboro, OR Sgt. Sheep Silver Vendor 2016 Volunteer

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    Thought I would share with you guys my story on my APL.

    So I bought an Inforce APL for my S&W M&P9 at the beginning of November. I am all excited when it arrives and immediately install it on my M&P. It seems a little looser than I would like so I put a little more tension on the screw... POP. Screw snaps about 1 thread short of the nut. I pull the screw out and examine, okay, well maybe I have enough threads to get it to still work or maybe I can get the other end out and just find a replacement screw. I punch the shaped nut out of the other side and find that it is not possible.

    So I contact Inforce, via email, requesting a nut and screw. They tell me I must ship the entire light back because the "Engineers have determined it is more complicated than just a nut and screw." This puzzles me because, it's just a nut and screw... So I call and talk to a very polite lady there. I explain I'm not a complete moron. That I have already removed the pressed in shaped nut and if they just send me replacements I can re-install and be more gentle. She agrees and says she will have them shipped out. Awesome. 1 week goes by and I get nothing. I am literally typing the number in my phone when I get an email (the cosmos were turning or something) from Inforce explaining the "Engineers" are demanding I send it in, but they DO provide a shipping label. Feeling defeated I ship my light in.

    Three weeks later... (granted one of these was short due to Turkey Day) I call asking whats going on and where is my light. The lady from before asks if I installed my light on an M&P or a Glock 19. I respond in the affirmative that it was an M&P. She explains that some of the lights were improperly sized and they are ordering new extended screws to fix the issue but, they are waiting on these to arrive, approx a week or two.

    I'm kind of irritated, but not much I can do at this point. Anyway, so here I am, waiting for my light to return, perhaps Santa will smile upon me.

    IMAG0123_zpse9woff8a.jpg
    IMAG0119_1_zpskehgz5og.jpg
    IMAG0116_zpstrk299lz.jpg
     
  2. Oklahomie

    Oklahomie Marysville Active Member

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    I was thinking about this light for m&p9. But I don't know now.
     
  3. Norm0931

    Norm0931 Hillsboro, OR Sgt. Sheep Silver Vendor 2016 Volunteer

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    Still haven't got it back. For the week or so I had it it appeared to be a great light. I'm sure once I get it with proper mounting ability it will be a great light. 9 days later though and still no light. Kinda ridiculous.
     
    PigNorton91 likes this.
  4. Norm0931

    Norm0931 Hillsboro, OR Sgt. Sheep Silver Vendor 2016 Volunteer

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    UPDATE! Or rather a lack of update. Called Inforce today, they are still waiting on the "new and re-engineered screws." Said it would be at least another week before they mailed it out. I explained to them I bought my light nearly 2 months ago and this was ridiculous. Lady just said sorry and that was it. Next time I'll buy a Streamlight.
     
  5. PigNorton91

    PigNorton91 Washington Active Member

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    Dang, I am sorry too hear that Norm.

    Are you going to ask for a refund or wait it out for the new screws?
     
  6. Norm0931

    Norm0931 Hillsboro, OR Sgt. Sheep Silver Vendor 2016 Volunteer

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    Wait for the new screws. But if I don't have my light by the end of next week I might demand a refund. We'll see I guess.
     
  7. PigNorton91

    PigNorton91 Washington Active Member

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    Whatever happened with this? Did they fix the light?
     
  8. Norm0931

    Norm0931 Hillsboro, OR Sgt. Sheep Silver Vendor 2016 Volunteer

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    Well, sort of. They ended up sending me a replacement in FDE. Works great.
     
  9. PigNorton91

    PigNorton91 Washington Active Member

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    So do you still have the broken unit? Maybe good for a drawer light or something if it still works.
     
  10. Norm0931

    Norm0931 Hillsboro, OR Sgt. Sheep Silver Vendor 2016 Volunteer

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    They kept it. They did send me an extra normal inforce flashlight for it taking 2 months.