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Beware of this outfit

Discussion in 'General Firearm Discussion' started by Rugreedy, Dec 31, 2012.

  1. Rugreedy

    Rugreedy University Place Member

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    My friend referred me to this cool site, and I have been reading many interesting posts. A week and a half ago I ordered a couple of AR's from lowpriceguns.com. I got a receipt and it said I could pick up the guns this Friday. Yesterday I got an email from them saying they would not honor the sale even though they had them in stock. I'm sure they just want to jack up the prices. I saw their ad in the WAC newsletter and referred a few members who also got scammed by them. I also notice they advertise on this site. They never answer the phone or respond to email. Try it. My friends and I were charged on are credit cards and are waiting on refunds, waiting, waiting. It's really too bad because when we placed the orders, their site clearly showed they were in stock. Maybe this post can prevent someone else from the misery we have been through. Happy New year.
     
  2. MarkAd

    MarkAd Port Orchard Well-Known Member

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    I know of lowpriceguns is having some supply issues like everyone else. While I don't know what has happened in your partiular case low price guns hasw higher standard the you suggest.
    Since you claim to not be able to reach them by phone or email. Get off your internet posting, lasy tush, get in your car and drive to Bellevue and talk to them at the shop to get your problem addressed.
    Or are you to lasy or just a troll?
     
    BoonDocks36 and (deleted member) like this.
  3. Rugreedy

    Rugreedy University Place Member

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    Actually I work 12 hour days so I can't make it up to Bellevue. It would be nice if they responded to emails or answered their phone. If that is a higher standard, than I think I will refrain from ever utilizing their disservice again. Try calling them now and let me know how it works out for you. Not sure why you are attacking me, but no worries. Thank you for your reply.
     
  4. clearconscience

    clearconscience Vancouver, WA Well-Known Member

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    I second your complaint.
    I did the same ordered a firearm said they had several "in stock" and got email confirmation, said before they will send out the firearm I need to send them my FFL info, did that and a couple days later they send me a backorder notice.

    Sent in an email for a refund and haven't heard back since.
     
    Rugreedy and (deleted member) like this.
  5. Oregonhunter5

    Oregonhunter5 2C IDAHO Well-Known Member

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    Man that dude needs an attitude adjustment.
    Or a woman.
    But dang, to call a man lazy, in 1st grade typing, is rather stupid.
     
  6. Grunwald

    Grunwald Out of that nut job colony of Seattle, WA Well-Known Member

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    Call your credit csrd company and have them reverse the charges.
     
  7. PDXoriginal

    PDXoriginal PNW Well-Known Member

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    Exactly... call the card company, have them do a charge back.
     
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  8. speeddemon94

    speeddemon94 The Rogue Well-Known Member

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    Ordered a Remington R15, sent the FFL, got confirmation...That was a week ago, expected ship date of the 2nd to the 7th. I'll keep you posted if I get it or not. So far so good. Though the site says they have 58 in stock, but they are temporarily unavailable...Dunno, we shall see.
     
  9. Rugreedy

    Rugreedy University Place Member

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    I concur Oregonhunter. Since I just joined, I wasn't sure if personal attacks were commonplace on the threads. I already called my CC company to reverse the charges.
    They should have never accepted the order instead of stringing me and my fellow WAC members around. Lesson learned. Got a nice Colt from my neighbor instead. He was moving to California so it was a win win for both of us :)
     
    pokerace and (deleted member) like this.
  10. 97321

    97321 Albany Active Member

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    I don't know what MarkAd's problem is, but you you handled it well. Your complaint seems legitimate against lowerpriceguns. I would suggest that if you can't get resolution/response within 30 days you should file a complaint with the Better Business Bureau and the Oregon Attorney General's Office. No good business takes those things lightly, so you might send another email to lowerpriceguns letting them know your intent. It might spark the response you're looking for.
     
  11. ripcity

    ripcity Milwaukie Active Member

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    I don't think rugreedy needs to drive anywhere. They need to answer his questions over the phone or through email. Instead of call the man lazy, maybe you should thank him for letting us know what happen when using this outfit.
     
    Bruin, Mongo1, Rugreedy and 3 others like this.
  12. Rugreedy

    Rugreedy University Place Member

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    97321. Great idea. I already told the Chair of WAC about it since lower price advertises in the WAC newsletter. Your points are great and I will do just that. Thank you
     
  13. RVTECH

    RVTECH LaPine Well-Known Member

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    It is a good site and welcome. The response you experienced was uncalled for and unusual.
     
  14. muppetman

    muppetman Eastside Active Member

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    Not that it will make you feel any better, but I know they sent an email to people on their customer list stating that the system they use to correlate 'in stock' on their website is approximately 24hours+ or so 'behind' real time on behalf of their suppliers, and as such even though it may say 'instock' it perhaps may not be, as the information is provided by their suppliers / distributers. I ordered some AR parts a week prior to the 'issues' and they hadn't shipped as of a few days ago so i simply cancelled my order and sourced elsewhere... luckily i could get it elsewhere!

    I don't necessarily think it is an issue with their policies or conduct, but merely a reflection of the times. The store isn't a huge big box store with 20+ employees, so with an enormous spike in demand i am sure it has been hectic. By no means does this mean that poor customer service is excusable, however, it may better explain the whole lack of contact as well not being able to source the rifle you purchased. I would be very surprised if they actually have them in stock and have refused to honor your purchase based upon the desire to get more money from a jacked up price. I think it would serve them to perhaps bring in some temporary people to man the phones and take messages / give out info so people don't feel so isolated.

    I wish to add i have no affiliation with the company, but i have had many excellent transactions and do most of my business there because of this. Jason, Hugh and co have been excellent to me and most recently my wife on all of our purchases.

    I cancelled my order and received confirmation that it has been refunded back to my account today. I would simply go to their website, click on the 'check order' tab and then put in your order number, then click cancel. Thats what i did and as stated, it was deposited back into my account today. This wont help you find an AR, but it will get your money back without any charges.

    Hopefully you can get it sorted and have a better experience.
     
  15. Mr. Ben

    Mr. Ben Snohomish Co. Active Member

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    All of you guys pissing about this, get with the times.

    Here is the email:


    I have done business with them several times and have nothing but GOOD things to say about them. They are not a big store, it's quite small and tucked away in a small strip mall. All of their staff that I have spoken with have been very kind and knowledgeable about the products that they sell.
     
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  16. speeddemon94

    speeddemon94 The Rogue Well-Known Member

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    Nice, I did slip in before this mess then. I'll keep people posted. It only took a day to show that they had the FFL info and shipping address.
     
  17. speeddemon94

    speeddemon94 The Rogue Well-Known Member

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    Okay, update. Finally got an email from a human apologising for the automated responses, and that the rifle was indeed in stock, and it would be shipped out shortly. Last night an email came in that states they are still waiting on my back ordered item. Cancelling order shortly. Their site still shows in stock, though they have raised the price, so I'm gonna say they want the orders cancelled so they can sell at the higher prices. I think if I were the site owner I would remove them. Gonna file with the BBB also. That is just crappy business practice, poor form.
     
  18. Rugreedy

    Rugreedy University Place Member

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    The owner Jason made things right. Very nice guy.
     
  19. clearconscience

    clearconscience Vancouver, WA Well-Known Member

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    The statement that the inventory is 24 hours behind is bull crap. I had been following they inventory for over a week and decided to order a Remington R15 sent my ffl they sent me a messege saying the rifle is waiting to ship until they get my ffl so i emailed them i was sent. Couple days later received word it was back ordered. I waited a week then cancelled the order. It took about 3-4 days to get a response they cancelled the order and then it took about 2 days to get the refund.

    They have (had) maybe good prices but they inventory is total hog wash.
     
  20. MyNameIs Earl

    MyNameIs Earl University Place New Member

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    Hey, OP.... this is kind of like the pot calling the kettle black, don't you think?


    http://www.gunauction.com/Help/Forum/DisplayForum.cfm?SubjectID=42408

     
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