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Review Summary

31
 
43%
17
 
24%
7
 
10%
8
 
11%
9
 
13%
Overall Rating
3.74 star(s) 72 ratings
Service
3.71 star(s)
Selection
4.60 star(s)
Value
4.17 star(s)

Helpful Reviews

Most helpful positive review
I want to talk about Keith's again. Went out there today... view full review
4 members found this helpful.
Most helpful critical review
Keith's - Where the Customer is an Irritant!
Me, on phone: "Hi, do you have the (very common firearm) in... view full review
17 members found this helpful.
Overall Rating
5.00 star(s)
Pros
  • probably the best selection and prices in the portland metro area.
Cons
  • as mentioned numerous times, getting someone to help you can take a bit. When you do get service, it's going to be short and sweet.
I've shopped at Keith's for almost 10 years, and it's still my go-to shop despite being on the other side of town. Indeed, this is not a place to come in and get a bunch of information about a certain item, expecting the staff to spend a bunch of time explaining. I can only recall once when i was able to get service right after walking in....there are usually several folks ahead of you. I've also had the luxury of being able to stop in mid day during the week - weekends can be nuts and plan on a wait.

However, if you know what you want, and you've done your homework, this is the place to get a good price on that item.

At the shows however, i've noticed that due to the amount of tables they usually have, their staff expands to not just about everyone from the store, but their friends and friends of friends. This means that some of the folks there don't work in the firearms industry full time so may be limited in their knowledge of the products.
Overall Rating
5.00 star(s)
Pros
  • A lot of low priced used pistols, ESEE knifes in stock, wide AR accessory and parts range, excellent rifle selection, helpful staff, like going to a gun show without paying the fees.
Cons
  • N/A
I go to Keith's often and have purchased several firearms from them. I liken a visit to Keith's to a gun show (or the expo gun show) without having to pay for parking or entry. So for me it is worth the short drive out to Gresham.

Their used selection is I think the best in Portland, and I picked up a used P226 for under $500 from them at the last show.

Their shelves are almost always full with a lot of inventory to browse through. Ranging from Firearms, accessories, tools, holsters and knives.

Despite living on the other side of town I will happily drive out to Keith's to buy from them before anyone else.
Overall Rating
5.00 star(s)
Pros
  • lots of stock, low priced used pistol selection, helpful and friendly staff.
Cons
  • other side of town
I visited Keith's for the first time a little while ago. They were very helpful and I picked up a nice used sig from them.

Where they didn't have what I needed they directed me to someone who did.

I will buy as many firearms related items from them as I can.
Overall Rating
5.00 star(s)
Pros
  • Good prices, great selection.
Cons
  • Can be busy and you may have to wait. Distance from my house, well over an hour but I'll do it for selection and price.
Just be aware that you may have to wait for help, and don't be shy about going and asking for it. When I do get helped, the staff has been great.

Utilize email if you want to know if something is in stock and you are having trouble getting them on the phone. I have done that a few times and they either emailed me back the same day or the next day.

I am sure one of the reasons their prices are good is that they manage their expenses, which includes staffing. More staff means higher prices. I can wait a bit to save money, and I never go on weekends.

Overall, I am satisfied with Keith's, both in the store and at gun shows. Great selection and prices and you can pretty much order anything they don't have in stock.
Overall Rating
5.00 star(s)
Pros
  • Staff, lots of inventory
Cons
  • grumpy guy that doesn't seem to want to order any Anderson lowers!?
I have purchased multiple items from Keith's they are excellent and for the most part their staff are very helpful. Lots of inventory and prices to fit just about any budget. They have lots of used inventory, and just about every magpul accessory available.
Overall Rating
5.00 star(s)
Pros
  • Great selection, good prices
Cons
  • Too far from Tigard
I have been buying firearms from Keith ever since I moved here. Great selection and good prices. Just picked up an HK P30sks from him. None of the shops in my area had one. Made the drive to Gresham and came home happy. I have read other reviews complaining about customer service. I have experienced great customer servie every time I have been in his shop.
Overall Rating
5.00 star(s)
Pros
  • Have alot of hard to find guns and always cheaper than everybody else
Cons
  • East portland long drive
I really enjoy buying my firearms from this place and I dont understand the hate from people on there customer service, my wife and I are always treated well and get top customer service. And the guys there treat my wife with respect. Granted she knows what's she is talking about with guns but I think people are overly sensitive when it comes to customer service. Hands down best gun shop in oregon
Overall Rating
5.00 star(s)
Pros
  • great selection, low prices, straight forward no-BS folks
Cons
  • very popular, don't go on a weekend (not really a con, just say'in)
I've made a lot of purchases at Keith's over the years and most of the time they had exactly what I wanted in stock, and at a more than reasonable price. The only time I don't go to Keith's is for a few (very few) brands that they don't carry.

I read/hear a lot of complaints about their customer service, but just be patient. They have a great selection combined with low prices, of course it's going to be packed! Plan ahead and go in on a midweek morning, that way you don't have to wait for the staff or OSP. They're kid friendly too!

Overall, I've never had a bad experience at Keith's and would recommend them to everyone.
Overall Rating
5.00 star(s)
Pros
  • Glocks in stock, only place to procure some types premium handgun ammo. Always something unique or unobtainable just sitting there like it was normal. Been on the receiving end of some great values on pretty unique weapons.
Cons
  • 2.5hr drive, IMO worth it or I would not do it.
Purchased from the store for years. Keith's has sent items to my more local FFL's, even accommodated me by bringing requested items to several shows. I will continue to purchase from Keith's.

I don't think I am particularly lucky with respect to Keith's service, perhaps it is my slightly abrasive demeanor.
Overall Rating
5.00 star(s)
Pros
  • Great service, Great selection
Cons
  • Small place
I was in made my selection, purchase and out with in 15-20 minutes. Great service Great selection
One member found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Great selection, great prices, great add-ons.
Cons
  • Can be slow to get someone to help you out, so go in, know what you want, and be patient.
I bought a really nice, really hard to find, cheapass shotgun. Spotted them at the gun show, found what I wanted, but didn't want to pick it up that day. Went to Keith's the next day, he remembered me and honored the price we had negotiated, and found me some ammo. Only $10 for the background check, too.
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