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Owning a gun store is tough business. The folks at Keith's are exhausted and take a lot of unnecessary crap day in and day out. If you take the time to allocate yourself the time for them to provide you service, your experience will be different. Boom, bust, hostile legislature, customers who come in expecting much more than a retail transaction (I want your time, your expertise, your suggestion, your time, and a discount). If you want to pay more, Sportsman's will take your money. If you are an educated buyer, want a special order, or know what you want, Keith's is worth your time, the drive and money. Believe me, there are much less professional shops in PDX/Vancouver market.
Can be slow to get someone to help you out, so go in, know what you want, and be patient.
I bought a really nice, really hard to find, cheapass shotgun. Spotted them at the gun show, found what I wanted, but didn't want to pick it up that day. Went to Keith's the next day, he remembered me and honored the price we had negotiated, and found me some ammo. Only $10 for the background check, too.
Big selection, Good prices, Will order if if they don't have it.
Always been helpful, and knowledgeable.
Cons
Parking.
Always busy, can be hard to get help.
My first time shopping there I felt like everyone else. What horrible customer service! Then my next few time I sat there and watched how things work there. They are always busy. You can't be afraid to ask for help.Does help to have an idea on what you are looking for because they are so busy all the time. Plus they were selling Black Rifles for normal prices when the ban scare was going on.
I've purchased four or five guns from Keith's over the years. I always got a good deal, but the customer service was nowhere near that of other gun shops. I'd recommend you know exactly what you want and be aggressive when asking for help their shop.