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Recently bought my first handgun from Keith's Sporting Goods after a recommendation from a friend. It turned out to be the right choice. Not only did they have all four guns on my short list in stock, but the prices weren't jacked up at all like a lot of places seem to be. The guy helping my was straightforward, informative, helpful and took his time to explain everything about each gun with out bias. No overt political crap aside from the silly Trump caricatures on the wall. They even sold me 250 rounds of 9mm as a one time offer with the gun sale. All in all, a positive experience.
Went in for a private party BGC. Not only did we get to fill out the standard 4473, but also 2 other forms, one being private party sale (copy supplied to seller only) and an in store sales slip for the rifle coming from the store to me. They ran the rifle for being stolen through the state police prior to completing paperwork or the actual BGC. Paperwork took over 45 minutes to complete; not sure if the counter guy was overwhelmed or just couldn't stop talking about everything to everyone. Then the BGC, which for me only took minutes due to CHL. The advertised price on the website says 50.00 for transfers. More than most charge, but OK, the location was a mid point for both of us. Not until I'm getting ready to check out am I informed that the 50 is just for them to keep and I get to add the 10 for the state. OK again, but let them know they should clarify online. Or....maybe I should have read more. 50.00 is the minimum and it goes up from there. Plus I got the added bonus of the #2 guy, not the one that helped us, being rude about it, so bonus me. At the end I was refused the actual state police BGC # confirmation and only given a number that corresponded to the stolen weapon check. Might be the same number, but the guy that helped us couldn't tell me if it was and the #2 guy told me that's all I get from them.
There were lots of new guns. Very few used guns. Was told no one is selling right now.
I had heard about this store through the years from friends and never visited because of what people told me. Before heading there today I read some of the reviews here and the place really lived up to what most irritated people about it.
First time, last time for me. Lots of better options out there for better customer service and pricing for PP BGC.
Twice now I have found hard to find rifles when no other shop in Oregon had them (I called them all).
Two times now, I have called nearly every shop in Oregon looking for a specific rifle. Both times Keith's Sporting Goods had them and were even discounted off retail.
I pick up something from Keith from time to time. Keith is hard to see as he stays busy and every other request I have is special and has to go through him. The sales people seem to not really know their stuff and are so busy; I always feel a bit rude being assertive enough to get their attention. If you can get their attention and already know what you want (becasue again, they may or may not know what they're talking about or have any experience with what they are talking about) they have decent enough prices on most things.
Worth a stop, but don't plan on it being a quick stop or getting great service or learning much.
But hey, if you leave with a sweet new toy, that's what it's all about right?
I've been here twice over a few years, and each time the service was pretty terrible. My most recent visit, I asked the guy if he had a holster for a Glock 40, 10mm, and his response was "probably not", and didn't start looking around or in the computer. I said, "Really, there's nothing, not even a more free-form holster? Doesn't have to be a perfect fit." So he kind of starts looking a little, and saying that the gun is so unique (true, but there are plenty of very general holsters) that they probably don't have it. Basically, it seemed like he just wanted to get to the next customer, perhaps someone who would be purchasing a gun instead of a hoster? This was me giving this business a second chance, I won't be giving it a third.
I've bought stuff and used guns too from Keith's (even though I'm a Vancouver, WA resident). My dealings were always positive. And, that also goes for the FFL on the WA side that Keith's uses.
I've also taken my friends that were visiting from Hawaii there too. They were impressed.
I've purchased four or five guns from Keith's over the years. I always got a good deal, but the customer service was nowhere near that of other gun shops. I'd recommend you know exactly what you want and be aggressive when asking for help their shop.
Rude customer service. You are not a person of equal value in the eyes of the staff. God help you if you ask a question.
When I ask to see something, I do not expect the service to roll their eyes.
I asked to see just one thing Little Missy. Look here! I've got money in my pocket, and your job is to sell stuff. Figure it out!
been there twice and both times I was not helped and the workers were rude.
I asked about an item and this kid just pointed in the general direction for it. I walked over and looked for the item and didn't see it so I asked if he could show me and instead of helping me he points in the general direction again so I walked out for the last time.
Big selection, Good prices, Will order if if they don't have it.
Always been helpful, and knowledgeable.
Cons
Parking.
Always busy, can be hard to get help.
My first time shopping there I felt like everyone else. What horrible customer service! Then my next few time I sat there and watched how things work there. They are always busy. You can't be afraid to ask for help.Does help to have an idea on what you are looking for because they are so busy all the time. Plus they were selling Black Rifles for normal prices when the ban scare was going on.
Came to the shop on the way to visit a friend. They had what I was looking (walnut stain and a good lock box for my new handgun) discounted price; no other store had them priced quite so well. I especially liked that they had a queue system: once you enter the door, you'd sign your name before browsing the store and just wait to have your name called. This is better than some other stores where you'd wait and wait in order to get service. Would definitely come again if I'm ever in town.
Overall, I've been very pleased with Keith's sporting goods. Prices are right, the information is solid, and always a good selection. I've purchased multiple firearms from Keith's. Never disappointed.
Can be slow to get someone to help you out, so go in, know what you want, and be patient.
I bought a really nice, really hard to find, cheapass shotgun. Spotted them at the gun show, found what I wanted, but didn't want to pick it up that day. Went to Keith's the next day, he remembered me and honored the price we had negotiated, and found me some ammo. Only $10 for the background check, too.
One of the best firearms stores I've ever been in. During the peak of the Guns and Ammo drought, they still had the goods, though you might have to wait an hour in the rain to get into the store.
Been treated decent most of the time by staff. Some are a-holes but who cares. Im there to buy things, not date them.
It helps to know what your looking for before you go, as its crowded, and, well, see the staff comment above.
They've always had the best prices from what I've encountered. Most of the staff are helpful and knowledgeable.
And if they don't have what your looking for, they'll order it for you.
I always start with Keith's first.
Good luck on the phone thing, they don't answer, to bz, they're always swamped