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Review Summary

30
 
42%
17
 
24%
7
 
10%
8
 
11%
9
 
13%
Overall Rating
3.72 star(s) 71 ratings
Service
3.70 star(s)
Selection
4.59 star(s)
Value
4.14 star(s)

Helpful Reviews

Most helpful positive review
I want to talk about Keith's again. Went out there today... view full review
4 members found this helpful.
Most helpful critical review
Keith's - Where the Customer is an Irritant!
Me, on phone: "Hi, do you have the (very common firearm) in... view full review
17 members found this helpful.
Great Gun Shop in Gresham, OR
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Keith's Sporting Goods has been in Gresham for many years. They have a solid crew of well-informed employees. They are no nonsense folks, and take their job seriously. It helps, during these "pandemic" times to know what you are looking for before you go in, Unfortunately, because of the crush of people, it is difficult to take the time to help a customer refine their search if they don't have a good starting point to work from.

That being said, they are knowledgeable, and are great with their customers. I came in a couple of weeks ago looking for a Freedom Arms Model 83 in .454 Casull. I was also looking at a Ruger Super Redhawk in the same caliber. They actually had one of each, a used Freedom Arms, and a new Super Redhawk. Okay, I know I'm opening up a can of worms, because there are diehards out there on both sides, and to each their own. The Model 83 was the one that I wanted, and it was in perfect condition! It even came in the original box. This is to illustrate the inventory that they have there at Keith's. Go into any big box store and it looks like they had a Black Friday sale the day before. Not at Keith's. Even during this time, there are plenty of long guns, shotguns, semi-auto platforms of various persuasions, and handguns of all types. All this, and the prices are still very fair.

I needed to ship my Casull to the manufacturer to have some custom work done on it, and they took the time to deal with that too. I want to highly recommend Keith's Sporting Goods in Gresham. Stop by if you're ever in the area. You won't be disappointed.
One member found this helpful.
It seems like they don't like their customers.
Overall Rating
2.00 star(s)
Service
1.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Good selection, good technical knowledge
  • Once they start to recognize you, they might treat you with some respect
Cons
  • It seems like they don't like their customers. Abrasive, terse, and combative with anyone they don't recognize.
  • They won't help you if you have problems that were not obviously their fault.
I've been coming here off and on for 20 years now, buying and selling. Keith is a good guy, some of the staff who recognize me show a modicum of respect, but every time I bring in new people, and when I watch them interact with customers in general, they seem to resent the very presence of people in their store. They treat customers like they are an inconvenience to them and they have much better things to be doing with their time.

It has been an ongoing issue. You shouldn't have to spend tens of thousands of dollars over two decades to be treated with some basic respect.

That all said, I have put up with it for 20 years and I still go back. I won't send new gun owners in there alone though.
5 members found this helpful.
Good Selection, Medium-to-Poor Service
Overall Rating
1.00 star(s)
Service
2.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Great selection
  • Generally fair or close-to-fair pricing
  • Good selection of used guns
  • Frequent churn in used guns makes it fun to see "what's on the shelves this week?"
Cons
  • Poor customer-service
  • Occasional potential dishonesty
  • Frequently "talks-down" to customers
  • Will not hold themselves accountable for mistakes
This story was now around a decade ago, but colored my experience on Keith's. I was helping my friend by their first rifle. We talked about what they wanted to do with it and decided on a Savage Long Range Hunter. At the time we were going to gun shows regularly and I was always impressed by Keith's selection and willingness to order guns from their suppliers for anything you were looking for. Although I hadn't personally done business with them, the reps I had spoken with at shows seemed to be stand-up individuals. We connected directly with Keith themselves, got a quote, and he handed it off to one of his employees to make the order and let us know when it came in. They had one in the store, but apparently it was already spoken for. All in all the interaction was pleasant and professional and even though it was a little more than we could order it online for, we were happy to give business to a local company.

This is when things started to go wrong.

Once the order was in, radio silence. We weren't the type to bother them, so we left it alone. We were told originally that their supplier had them in stock and to predict a two week lead time. Two months later, we checked in for the first time and were told that the order was never placed and/or that paperwork was lost, but that they would put the order in right away and to expect a short lead time. This was a little frustrating because they had enough paper to hold my friend's contact information and know what he wanted, but never contacted him to rectify the issue. After the previous call, this time we gave them a couple weeks and called to make sure things were going smoothly. They didn't return messages so we had to call several times over the course of a week or two to get through, and after we explained the situation they put us on hold so that they could get Keith. After a couple minutes Keith got on the phone and explained again that the order wasn't yet made on their end due to a stock-out, and asked for two weeks to sort out a supply. I wouldn't say he was rude, but he was his trademark curt and unapologetic.

Well whatever, things happen. We kept our big-boy pants on and agreed. A couple weeks later we got a contact from one of their reps that said they had found a new source on the rifle; that it would once again be a two week turnaround time, but that the price would be a couple hundred more than we had been quoted originally. At this point, alarm bells were going off in my head; we had already played too much cat and mouse, and now prices were going up due to issues that by all means were because they didn't hold up their end of the agreement and order either of the two previous times they said they were going to.

At this point I was effectively embarrassed that I had ever recommended this place to my friend and that he was having a very poor first gun purchase experience. I began counselling him to pull out while he could. He decided to give it one more go. He gives the go ahead to the rep at the new price who said they were putting the order in the moment we hung up. Any guesses as to what happened?

Two weeks go by again, then three, then five, and we give another call to inquire. We spoke with Keith who, when my friend expressed that this order was supposed to have been two weeks and was now running on a little over six months, Keith became defensive and rude. He blamed his employees, he blamed their suppliers, he blamed us, but I don't recall him taking responsibility for the problem. It wasn't a yelling match, but it didn't go anywhere productive.

At that point we decided that we were going to cancel the purchase. Having been burned on the experience we pivoted to a different model, chose an online vendor, and had the order bought, shipped, and picked up from a different FFL in less than 3 weeks.

In summation, I don't think Keith's are bad people, but ultimately they didn't meet my expectations or minimum requirements of actually successfully completing an order with them. The constant run-around we got was exhausting and annoying, and while we were able to keep a constant decorum, we ultimately didn't get what they agreed to provide.

So that whole experience above is one thing but in addition to this I will say the business as a whole operates under the assumption that you as a customer are an idiot. Don't get me wrong, I completely understand this mentality, and with Keith's being a big name in the area I'm sure they get a lot of first time buyers. This is a common business dilemma, but the problem is they don't pay the attention or care to tell when you do know what you're talking about, they'll just keep talking down to you. Not every rep does this, but I've experienced it a few times and seen it many more as a "fly-on-the-wall" at shows or in their storefront. It's consistent, small annoyances in this way that don't make either party look good. Things like someone saying "I'm looking at getting a Glock 22" and they'll respond "what caliber are you looking at?" I get it, they're trying to give me the option to out myself as a dummy by saying I want a G22 in 9mm or somesuch so they can better assist me, but that makes us both look dumb. It'd be nice if they gave me the benefit of the doubt and showed me what I asked after instead of doubting me; let me prove I'm an idiot before treating me like one.

My last point is one of encouragement; if you know what you want, and Keith's has it on the shelf, I could be a good place to walk in with money and walk out with a gun. Even though I didn't have that experience, I've seen a lot of people walk out with smiles and firearms. Their LEO trade-in Glocks in particular maintained an excellent value for customers for a long time (although I'm not sure what those stocks look like here in 2021). If that's the experience you're looking for, give it a try. I recommend you spend a little time in the store just listening to customer interactions and browsing before taking the plunge, see if they're a good fit for you. If you're looking for something that's not on the shelves today, I would recommend going elsewhere.
8 members found this helpful.
I had a great exsperiance buying from Keith's sporting good
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Lot's of Girls and guns, gotta like that...
Cons
  • No real negative other then Me not knowing about a sighn in sheet until I was there awhile but I was pretty well entertained looking at everything...
Perfect transaction and perfect experience...

I went in to Keith's for a certain pistol after calling to confirm they had it,
In addition I've been looking for another pistol since the covid crud started, I found it at Keith's for half the price of gunbroker while looking at the abundant inventory they have...

Keith himself took care of me, Keith did a mighty fine job...

100% AAA +++ Positive experience...
3 members found this helpful.
One of the best
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
One of the best firearms stores I've ever been in. During the peak of the Guns and Ammo drought, they still had the goods, though you might have to wait an hour in the rain to get into the store.
Been treated decent most of the time by staff. Some are a-holes but who cares. Im there to buy things, not date them.
It helps to know what your looking for before you go, as its crowded, and, well, see the staff comment above.
They've always had the best prices from what I've encountered. Most of the staff are helpful and knowledgeable.
And if they don't have what your looking for, they'll order it for you.
I always start with Keith's first.
Good luck on the phone thing, they don't answer, to bz, they're always swamped

Happy Trails...
I buy from Keith's every year.
Overall Rating
5.00 star(s)
Service
4.00 star(s)
Selection
5.00 star(s)
Value
5.00 star(s)
Pros
  • Acquisition and Selection
  • Relationships established and maintained over time
Cons
  • Very busy, not for someone who has not done their research.
I have had nothing but good experiences with Keith's, but that requires a bit of work on the buyer side. The work is in knowing what you want (or at least have an idea) before you go. Keith's will move heaven and earth to get you what you want, but do to the volume nature of their business, do not always have the time to hand-hold new shooters or window shoppers. If you go in with the expectation of being "wined-and-dined" you will be disappointed. If you go in with the knowledge that they will not overpromise, they will not underdeliver, and they will be straightforward, getting you the best price they can, you will be quite satisfied with the experience.
3 members found this helpful.
Keith's Sporting Goods
Overall Rating
3.00 star(s)
Service
3.00 star(s)
Selection
3.00 star(s)
Value
2.00 star(s)
Pros
  • Lots of new weapons
  • The guy that helped us was nice
Cons
  • BGC are way over industry standard cost
  • extra forms beside 4473 to fill out
  • Wouldn't supply me with state BGC number
  • Misleading BGC pricing online
  • #2 guy was rude
Went in for a private party BGC. Not only did we get to fill out the standard 4473, but also 2 other forms, one being private party sale (copy supplied to seller only) and an in store sales slip for the rifle coming from the store to me. They ran the rifle for being stolen through the state police prior to completing paperwork or the actual BGC. Paperwork took over 45 minutes to complete; not sure if the counter guy was overwhelmed or just couldn't stop talking about everything to everyone. Then the BGC, which for me only took minutes due to CHL. The advertised price on the website says 50.00 for transfers. More than most charge, but OK, the location was a mid point for both of us. Not until I'm getting ready to check out am I informed that the 50 is just for them to keep and I get to add the 10 for the state. OK again, but let them know they should clarify online. Or....maybe I should have read more. 50.00 is the minimum and it goes up from there. Plus I got the added bonus of the #2 guy, not the one that helped us, being rude about it, so bonus me. At the end I was refused the actual state police BGC # confirmation and only given a number that corresponded to the stolen weapon check. Might be the same number, but the guy that helped us couldn't tell me if it was and the #2 guy told me that's all I get from them.

There were lots of new guns. Very few used guns. Was told no one is selling right now.

I had heard about this store through the years from friends and never visited because of what people told me. Before heading there today I read some of the reviews here and the place really lived up to what most irritated people about it.

First time, last time for me. Lots of better options out there for better customer service and pricing for PP BGC.
One member found this helpful.
Great service on a first handgun sale.
Overall Rating
4.00 star(s)
Service
4.00 star(s)
Selection
4.00 star(s)
Value
5.00 star(s)
Pros
  • Straightforward, no bull
Cons
  • Often a line
Recently bought my first handgun from Keith's Sporting Goods after a recommendation from a friend. It turned out to be the right choice. Not only did they have all four guns on my short list in stock, but the prices weren't jacked up at all like a lot of places seem to be. The guy helping my was straightforward, informative, helpful and took his time to explain everything about each gun with out bias. No overt political crap aside from the silly Trump caricatures on the wall. They even sold me 250 rounds of 9mm as a one time offer with the gun sale. All in all, a positive experience.
One member found this helpful.
Not perfect, but very close to it.
Overall Rating
5.00 star(s)
Service
5.00 star(s)
Selection
5.00 star(s)
Value
4.00 star(s)
Pros
  • Selection
  • Availability
  • Variety
  • Helpful
Cons
  • Boomer customers
  • Queue times
As someone who is relatively new to guns and got into them during the worst possible time (the pandemic), Keith's ended up being an outstanding resource. It really does stand above its competition as a store with helpful and knowledgeable employees. Most other stores want you to get in, get what you already had in mind and get the f*ck out. I don't blame them, particularly when demand for everything is off the charts.

Keith's Sporting Goods is expeditious when it comes to getting you the item(s) you need while simultaneously being patient and understanding if you have questions or need help. To top it off, they have the most impressive selection and variety of any gun store in a 50 mile radius. Quite literally a little something for everyone. Furthermore, the pricing and supply isn't horrendous despite the insane demand which left me quite impressed.

There are only 2 aspects keeping me from giving Keith's Sporting Goods a perfect score. First and most importantly, some of the boomer customers. You know the type. The 70 year old with a bushy moustache and a gut the size of a beanbag chair who goes in and stands around chatting up an employee for 45 minutes, asking to handle a gun he's not remotely interested in buying and then leaving with a tiny box of 22LR, having wasted nearly an hour of everyone's time. This segues perfectly into my only other gripe: The Covid Line. Yes, having to wait outside behind 5 to 35 other potential customers. Generally, not something I'd have an issue with. Plenty of stores are doing the same thing. But when you combine these 2 together, it's hard to keep your temper in check when you're waiting in line for 2-3 hours because Uncle Jimbo needs his daily dose of social interaction at the cost of inconveniencing countless other customers.

I guess my summary is this: If you have some legitimate questions about a firearm that you both (A) have the funds for, and (B) are actually considering buying, then this is the place to go. Just note that the conspiracy theorists and boomers ahead of you in line will want to talk the employees' ears off for a solid hour or more each...

Overall, I give it a 4.6/5
3 members found this helpful.
First Experience
Overall Rating
3.00 star(s)
Service
3.00 star(s)
Selection
4.00 star(s)
Value
3.00 star(s)
Pros
  • Had some ammo types I wasn't expecting to find
Cons
  • Very Busy (but understandably so)
Popped in for the first time recently to see what all they had (and to see if they may have had some 7.7x58). Selection seemed good, and the staff were very busy but helpful. Not only did they have 7.7 I was looking for but some other harder to find ammos for milsurp rifles as well.
Keith's - Where the Customer is an Irritant!
Overall Rating
1.00 star(s)
Cons
  • Poor Customer Service. Again. Still.
Me, on phone: "Hi, do you have the (very common firearm) in stock?"

Keith's: "Maybe. We had it this weekend."

Me: "Ooookay. I'll drive over but I don't want to wait outside an hour in the rain if you don't have it. Could you check?"

Keith's: "No. You'll have to wait in line."

Me: "Um, thanks..."

Seriously, the guy wouldn't walk over to the glass counter or spend 30 seconds searching his computer.

For such a huge shop, you'd think they'd have their inventory online (NW Armory does). It's OK they don't...many gun shops don't. But if a customer calls, spending 30 seconds to look to see if they have something so the customer doesn't stand outside for an hour (yes, sometimes the line takes that long), unsheltered in the rain, only to find out you're out of stock doesn't seem unreasonable.

But to Keith's, it is.
17 members found this helpful.
Overall Rating
5.00 star(s)
Pros
  • They have a huge inventory. Ask and ye shall receive.
  • The prices are always encouraging. Usually better than anywhere else.
  • They are efficient on the National Instant Criminal Background Check System.
  • They are well-informed on every aspect of firearms.
Cons
  • Very busy at times. Especially after work.
Keith Ward has his family working in the store. It helps keep things running during a slam.
Also, there is little chance of getting a bully-butt salesperson.

His son, "Joe", is a wise azz, but in a good way.
His wife, Maria, is an angel in every way!
His daughter, Anjelica, knows her stuff.

Answering the phone is not their strong point. I live with it and appreciate it when I'm in the store.

Come in, snag a helper, state your wants, hold the attitude, and leave with a smile or more!
This store and people are worth your patience!
If you are a socially-impaired, I suggest shopping at slack times like 2 PM.
3 members found this helpful.
Overall Rating
5.00 star(s)
Pros
  • Huge Selection, Knowledgeable Staff, Largest Shop in Portland Metro Area
  • Great Prices
Cons
  • (Especially bulk) ammo can be bought cheaper elsewhere, NWArmory / OregonRifleWorks etc.
Been to their store only once, was very impressed at the vast inventory. Larger than most stores in the Portland Metro Area; more guns. Best prices I've seen in the area; on par with what I've seen at NWArmory. Bought a Glock from them at the Rose City Show recently -which was sold out at every other shop. Their employees are all friendly and know what they're talking about. Keith is a good guy, regardless of some of the reviews I've read. I believe he does his job very well considering the volume of people he has to deal with. Open at 9am on Saturdays - something other gun shops have not understood - we want to go shoot early on the weekends! Highly recommended. Only downside is that (especially bulk)
Overall Rating
5.00 star(s)
Pros
  • Large inventory of new and used guns, optics, parts, etc.
  • Best prices you are likely to find in Oregon
Cons
  • Maybe not the best prices on ammo
So i've been going to Keith's since their retail shop was across the street and I bought a Kimber custom classic from them. I went there because my father, who had an FFL, told me to because he couldn't get it any cheaper... Since then I have bought An AR-15 and several handguns from them, and I have never had a bad experience. I have seen others having bad experiences, but I have a feeling part of the blame was on them. I'm a pretty chill person, and I've gotten more patient as I have gotten older, so I'm not the type of person to escalate a situation. I also know what I want and know enough to not sound like a newb. When I go to Keith's I generally am already decided and i'm just going there because I know they will have it and it will be the best price in town.

My most recent visit I actually hadn't decided yet but I figured they could help. I was looking at either the Springfield XD(M) OSP or the FN 509 tactical. Up to that point I was not able to find either gun to look at. The Springfield was pretty new and no one had any 509's, I guess they are popular. I was kind of leaning toward the Springfield honestly because I already own an XD(M) .40 and I really like it, plus the color of the FN... I showed up at Keith's, wandered about for a bit, and then explained what I was looking for. The salesman said they didn't have the 509 and he recommended the Springfield anyway because I would need to spend some cash on the FN trigger right away. I was like twist my arm, OK i'll take the springfield. He didn't think they had the OSP with 2 barrels and optic but then he appeared with the case and it had 2 barrels! The only thing it was missing was the vortex optic, but guess what, they had that as well in their well stocked optic display! I looked at other optics but honestly couldn't justify twice the price for Leupold or Trijicon. Anyway, all said and done, I walked out with everything I wanted and it was cheaper than what I was quoted by other local shops. The salesman was super cool, I asked his name (which I have since forgotten, Kurt maybe?), shook his hand, and thanked him for helping me.
Overall Rating
5.00 star(s)
Some may like it and some don't. Whatever.

I've bought stuff and used guns too from Keith's (even though I'm a Vancouver, WA resident). My dealings were always positive. And, that also goes for the FFL on the WA side that Keith's uses.

I've also taken my friends that were visiting from Hawaii there too. They were impressed.

Aloha, Mark
One member found this helpful.
Overall Rating
5.00 star(s)
I want to talk about Keith's again.

Went out there today looking for a new, to me, revolver! Got there and had to use the restroom, came back out and was waiting for the next staff member.
One of the gals asked me if I needed help and came over!
I must have looked a little green from the new chemo therapy, because she took one glance and asked if I was alright! I told her, no just started the chemo. She immediately took me by the arm, brought out a stool and sat me down! Then she showed me all the used .22 revolvers in the cabinet, nope, not those! She then went over to the desk area and brought out "MY NEW GUN" love at first sight! After checking it out I said I'd take it! Then she helped me with the forms, (chemo brain is a real thing) and we completed the transaction. I asked if I could wait in my car at the front, and she could wave she said I sure could, and that she could come out to me to transfer the gun, which she did! A real sweetie, there!
Now I know that Keith's is a polarizing place, love 'em or hate 'em!
Long been my favorite LGS because just because of how they operate! I don't want time wasting, gun fondling, yappers holding me back! I know what I want and both sides spit it out and get 'er
done!
You can imagine my surprise at the time, effort and kindness that I was shown! She treated me like a fairy princess! :D
One other thing. I got exactly what I was looking for, Ruger SP101, used, immaculate and tight, lock, box, and manual for under $450.
Great selection, great prices!
4 members found this helpful.
Overall Rating
1.00 star(s)
went there three times to do trades with Keith, last one was for a browning high power made in Belgium i've had for over 20 years sitting in my safe. I wanted to use it as trade toward another gun. The trade value he gave me was much lower (200.00) than i would have got just selling it to cabelas, and i told him that. As soon as i told him that he goes on a rant about cabelas and gun prices in general and telling me my gun is not worth what they are offering and some more trash talk i won't post. In The end i went to another gun shop who had what i wanted for the same price and gave me what i wanted in trade. I have tried three times to do business with him due to the store being less than a mile from my house but i'll never go back in there again.
5 members found this helpful.
Overall Rating
5.00 star(s)
I walked in waited a minute (about lunch on a Tuesday) asked how they could help. Told them I was looking for a blue label Glick 19. Gave me what I asked for paid the money and all was well. I am loyal to no store its all about price to me. I have purchased a few here in the last 12-15 years and always rcvd good service.
Overall Rating
3.00 star(s)
I've been in there a few times, getting reloading supplies and odds and ends. Usually, I knew what I wanted and got it without much hanging around. When I was shopping for a rifle and handgun, it seemed like the folks there just couldn't care less about helping me when I had questions. That was about a year ago; but it left an impression as I purchased the guns I mentioned elsewhere and now think about other gun shops when deciding on future purchases.
Overall Rating
4.00 star(s)
I pick up something from Keith from time to time. Keith is hard to see as he stays busy and every other request I have is special and has to go through him. The sales people seem to not really know their stuff and are so busy; I always feel a bit rude being assertive enough to get their attention. If you can get their attention and already know what you want (becasue again, they may or may not know what they're talking about or have any experience with what they are talking about) they have decent enough prices on most things.
Worth a stop, but don't plan on it being a quick stop or getting great service or learning much.
But hey, if you leave with a sweet new toy, that's what it's all about right?
One member found this helpful.
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