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100% + 1.Computer software. If you are ever in a hurry software will freeze or crash. And new software will cause problems with the software you already have. If the software you have is finally running the way it should, they release an all new version. You have to pay for the privilege of learning where they moved all the stuff you use.
Virtual Assistants, Help Menus, and Q&A Sections. I have already thought of everything on those lists. They are absolutely useless. And yes I really do need to speak to a live person.
Now its all a death in the toe..