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Nope, your not off base at all! I find it pretty shameful that the owner thinks it's an acceptable practice to conduct business in such a manor! It's pretty despicable some of the complaints I have heard face to face from folks, especially as they matched mine exactly! I'm not usually sensitive to the typical B.S. that gets shovled across the counter at local shops, but je-shish, that place makes Bullbubblegum an art form! I swear they prey on the young and less knolagabe especially!Don't know exactly what was said or by who, but....I have to ask....Have either of you guys ever done any business with the place in question. It would speak volumes in explaining what ever the offense was. Personally...I can't think of a descriptive potty word invented that would be overkill (I do know of a few that might close).
This of course said with acknowledgement of forum guidelines.