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Roseburg Gun Shop Discussion
I've bought at least 5 guns from Roseburg Gun Shop, and a fair amount of ammo and accessories.
Their customer service ranges from poor to adequate, but they're a lot friendlier to deal with than a lot of gunshops I've been to.
Their gun prices are usually pretty high. Their ammo prices are generally ridiculous IMO, but considering the size of the community they're in, their selection pretty well makes up for it, and you have to pretty much drive to Salem or Portland to find a shop that's much better overall.
I was in there yesterday. I talked to two different sales people. Both were very friendly and eager to help.
High prices, lousy service, what's not to like? :huh:
Sorry folks, still not seeing it. I was back in there today looking for a pocket holster. Everytime I turned around I was being offered help. The salesman finally helped me pick the less expensive holster.
SM in Eugene takes my business. Flying cloud and RGS are both shops that mark up firearms far above what they're worth. The service in either is lacking. It seems like they'll talk to you if you're one of the "regulars" or if you look like some yuppy who has a credit card and wants a big gun to compensate for other things. On many occasions I have gone into both with a pocket full of cash only to be treated like I am putting them out by asking questions or asking to see a firearm, even when I was the only customer in the shop! SM is overpriced as well, but there's a large staff of guys who are eager to help. My wife even enjoys going to their shop, even though it's small and cramped and almost always busy. You never feel second rate there, even if you're just looking and not buying.
Been in there 3 times, this year. Friendly people behind the counter, guns and ammo are retail, folks. I believe they are just trying to make an honest living. Spent several hundred, well worth it. Will go back, their selection is pretty good, excellent for a smaller area.
selection is good. pricing is about 30% high.
$459 for a p22? c'mon $100-125 high
$329 for a HiPoint Carbine? $50 high
the prices they are high are just off local shops...
the salesman are SALESMAN. helpful yes,... eager to make a deal? oh yea. willing to negotiate? Not really...
average shop. overpriced.
I've been in to RGS a couple times. The woman behind the counter was very helpful and patient as I asked questions and handled a few handguns on both visits with no immediate sale in sight. One of the sales guys was not too friendly. I did ask about a Sig, and they said they would need to research a price. They wrote down my info and said I'd hear from them the next day. I'm still waiting and ended up buying from another shop. They seemed friendly to a couple regular customers, so maybe I need to buy some ammo or something and they might loosen up and cut deals. A lot of used handguns and some rifles and shotguns, too. If there was much new stock I missed it.
Prices are high from what I saw. Helpfulness was a mixed bag.
I buy accessories there as the prices seem to be good at least when combining with the shipping I would have to pay to order it. The guns are high priced but they have a nice selection. I like to support local business when I can, unfortunately I can't buy firearms for their prices as I can sometimes save well over 100 dollars by buying online. I'll continue buying all my accessories there though.
One of the better shops IMO.
This is probably too old of a review to be really relevant, but I guess I'll post it anyhow since I've pretty much avoided the place since.
Many years ago I bought a used rifle there. The owner's son was working the counter and made me a really good price. I was "delayed" in the background check for some reason. He told me they would call when it cleared and to wait to pay until then.
I called a few days later to verify it had cleared and I could come pick it up. The owner told me on the phone that it had cleared, but he saw the agreed-on price on the paperwork and told me that it wasn't enough and he shouldn't have sold it for that. I thought that was an odd thing to say but brushed it off. When I made it down to pay and pick it up, the owner told me that the agreed-on price was just too cheap, they had conveniently "lost" my 4473, and if I wanted the rifle I would need to pay extra and fill out another 4473.
I bought it because it was still a good deal and I really wanted it, but it has bugged me ever since. It's just really bad business.
Where do I start...
Selection: 60% well-used, 40% new firearms; common caliber hunting ammo only (maybe some personal defense, but no match or specialty-type loads) little handloading selection; accessories (holsters, mags, gadgets) are mixed new/used as well. Poor optics selection.
Prices: As previously stated, RGS is steep. The alternative is to drive for an hour to either Cabela's or Sportsman's Warehouse (gas $) or pay to have items shipped to you (shipping $). Pick your poison...
Customer Service: They know what items are on the shelf and what's printed on the package. That's it. Don't expect knowledgeable opinions on their products (I'd be shocked if they actually read reviews of the Ruger SR-762 they're trying to push out the door).
Shop Presentation: Upon entering the customer is greeted by paper targets on the right and milsurp cloths/boots and a broken 1983 Pepsi vending machine on the left... Some rifles are displayed on wall-racks and others laying on countertops. Handguns are displayed on pegboard posts behind the counter. Other products are either hanging on pegboards, stacked on shelves, or stored in large plastic buckets (no, I'm not kidding).
Online Sales: Questionable. Minimal effort at best. "We do TONS of online sales" they say. Auctionarms.com shows that rgsinc has a few items on auction, only one of which has bids, and most of these auctions have been renewed for months. Product descriptions are not very descriptive and have the content of a 3rd grade book report. And the pictures!!! Firearms appear to have been dropped on a concrete floor. No effort whatsoever to make a product visually appealing.
Item:12510895 Springfield Armory (Geneseo, IL) Springfield Armory M1A 308 Super Match For Sale at GunAuction.com
Conclusion: They don't do bad/dirty business at all. However, zero effort has been made to be a successful business.
If I had known how they treat their products I would never have left them my rifle to sell on consignment (this sealed my fate of being an online-shopper henceforth).
Yes, I realize this is a thread necro, but I stopped in this shop recently and it reminded me of past experiences.
I've done various business with them on and off for some years and then stopped going there both because I moved farther south and their "meh" operation. As mentioned above, I had to travel up the five last month and stopped there just because and it doesn't appear much changed. A quick review:
Selection: Decent, particularly long guns. Not super good, but not bad either.
Shop: Meh. Kind of dirty, disorganized, and poorly lit in some places. The broken Pepsi machine referenced in post #13 is still there, but there is a life-sized cardboard cut-out of Barrack Obama, adorned by someone, with an Arab style head cloth.
Prices: Certainly on the high end. Not ridiculously high, but in no way competitive with other offerings. I've bought very few firearms there for that reason. Accessories are priced fine, but I can buy those online directly and it is at or below their rates.
Customer Service: From my experience it ranges from really crappy to passable. They also treated my wife like a piece of furniture when she was looking for another handgun and she never went back. Them returning a phone call or e-mail is simply out of the question.
Gunsmithing Service: This is a really mixed bag. For some basic jobs (e.g., installing recoil pads, mounting scopes, installing swing swivels), they did good work, turn around time wasn't too bad, and the price was reasonable. On at least two jobs they had me go through all the steps to get it submitted only to tell me they couldn't figure it out. And one, the last one, they managed to break the part I asked to be installed. They would not replace said broken part, but offered to install another one if I could obtain said (yah, dream on).
Final Grade: D+
You should copy and paste this into an actual review
Roger that. Will do.