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I bought a new Remington VTR in 308 and the stock had a big warp in it. The shop owner gave me another one that was straight. Anyway I call Remington at 1:45 today knowing that they close at 5pm EST. Talk with the support specialist and basically get told that they know their process isn't perfect but that is the way it is. I told him so your selling junk and know it? I asked about getting a replacement. He puts me on hold to get the part number. Comes back and gets about 6 words out of his mouth and the phone goes dead. I look down at my computer clock and it says 2pm. Do these people actually just cut off all communication as soon as it hits 5pm closing time? I sent a lengthy gripe to their online support "Contact Us" Anyone else have this problem?