Remington AARRGH

[Rem700..300]

I bought a new Remington VTR in 308 and the stock had a big warp in it. The shop owner gave me another one that was straight. Anyway I call Remington at 1:45 today knowing that they close at 5pm EST. Talk with the support specialist and basically get told that they know their process isn't perfect but that is the way it is. I told him so your selling junk and know it? I asked about getting a replacement. He puts me on hold to get the part number. Comes back and gets about 6 words out of his mouth and the phone goes dead. I look down at my computer clock and it says 2pm. Do these people actually just cut off all communication as soon as it hits 5pm closing time? I sent a lengthy gripe to their online support "Contact Us" Anyone else have this problem?

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[Joe13]

I bought a new Remington VTR in 308 and the stock had a big warp in it. The shop owner gave me another one that was straight. Anyway I call Remington at 1:45 today knowing that they close at 5pm EST. Talk with the support specialist and basically get told that they know their process isn't perfect but that is the way it is. I told him so your selling junk and know it? I asked about getting a replacement. He puts me on hold to get the part number. Comes back and gets about 6 words out of his mouth and the phone goes dead. I look down at my computer clock and it says 2pm. Do these people actually just cut off all communication as soon as it hits 5pm closing time? I sent a lengthy gripe to their online support "Contact Us" Anyone else have this problem?

Welcome to no overtime, paying customer reps very little and overloading workers with more work and less people.

I think it's an issue corporate wide unfortunately, but dang I'd have been pissed and steaming too.

 

[Quartermaster]

I bought a new Remington VTR in 308 and the stock had a big warp in it. The shop owner gave me another one that was straight. Anyway I call Remington at 1:45 today knowing that they close at 5pm EST. Talk with the support specialist and basically get told that they know their process isn't perfect but that is the way it is. I told him so your selling junk and know it? I asked about getting a replacement. He puts me on hold to get the part number. Comes back and gets about 6 words out of his mouth and the phone goes dead. I look down at my computer clock and it says 2pm. Do these people actually just cut off all communication as soon as it hits 5pm closing time? I sent a lengthy gripe to their online support "Contact Us" Anyone else have this problem?

So, the shop owner made good on the problem by giving you a good stock, and you want ANOTHER stock free from Remington by insulting one of their employees?

 

[clearconscience]

And that's why I didnmt send my Rem 700 VTR ,actually, back to them for the recalled trigger warranty. Just bought a Timney and called it good. Actually better.

Now I'm fighting if I want to sell it.
(The stock is straight )

You should get an aftermarket stock anyways

 

[Sgt Nambu]

Don't buy anymore Remington's! They aren't what they were!
Like most every other manufacturers these days.

 

[joken]

What GS? The owner didn't have to give you the stock.

 

[nammac]

Unfortunately, when a company like Remington sells out to an investment group, in this case initially Freedom Arms, then later consumed by Cerberus, this is what you get.

It's all about the bottom line. Holding down expenses and driving maximum profits. Along the way, product quality typically degrades.

Very few businesses today actually offer the levels of customer service most of us would expect, especially from long established entities like Remington.

 

[Quartermaster]

Very few businesses today actually offer the levels of customer service most of us would expect, especially from long established entities like Remington.

Henry does.

 

[Joe13]

Henry does.

I wouldn't know... Mines never failed in any way.

My favorite .22 rifle for sure - and that's hard to say with how well I shoot my Marlin.

 

[Quartermaster]

I wouldn't know... Mines never failed in any way.

My favorite .22 rifle for sure - and that's hard to say with how well I shoot my Marlin.

I ordered a lever carbine .22 with the John Wayne loop for Mother's Day 10 years back, and it was listed as having grade A walnut stock and forend. When it came, the stock was a plain walnut, and the forend was a mismatched blonde that wiggled, and wouldn't tighten down further. I called to ASK if I could buy a replacement set. Anthony Imperato answered the phone. He walked out into the shop, found the most gorgeous AAA walnut I've even seen them produce, and shipped it to me himself. My name and address were handwritten on the box, along with a message from him.

It was my mom's first gun, and it will forever be in the family. I will ALWAYS support Henry.

 

[Caveman Jim]

Don't buy anymore Remington's! They aren't what they were!
Like most every other manufacturers these days.

I sold the Remington 700 in 30-06 three years ago because the bolt was so sloppy.... Never again.

 

[Sgt Nambu]

Fortunately there are a lot of older Rems and Winchester's out there! That's the way I'd go, in fact, with most modern manufacturers!

 

[Member 5605]

That's crazy.

My 2015 vintage remington 700 is flawless. I knew the stock was crap when I got it but I didn't buy it for that. I bought it for the action and barrel. Even the trigger I knew I could make lighter. 2.5lbs now after a little work.

Caveat emptor?

 

[Goosebrown]

I was all Remington till I got my first Savage and now I won't buy anything else. The interchangable barrels are amazing. 5 minute barrel changes if that long as long as your bold head is the same size so anything based on a 308 case is golden. Or anything based on 223 if you have the other bold head.

 

[Velzey]

Remington didn't make the stock. Sure they put it on their barreled action, but remington outsources those stocks.

@Caveman Jim , was your bolt sloppy when it was closed or in the retract ( load another round) position ?

As with allot of companies, they have their issues. I took in a savage 93 r 17, the fellow has run 100 rounds thru it and the thing just won't sight in.
Welp guess what savage forgot to do...
Looks like their button rifling machine got crossed up and removed all the rifling all together. So it's a smooth bore 17


Remington made their best (700 series) rifles and actions from about 1950-1975, in my opinion.

 

[orygun]

As far as the phone call ending in mid sentence, many companies have automated phone systems that turn on and off at specific times. I'd expect you wouldn't be cut off during an active phone call, but it's possible.
As far as the stock, once you were made "whole" by the gun store, what more do you want?

 

[The Heretic]

As far as the stock, once you were made "whole" by the gun store, what more do you want?

Maybe he wants to give the stock back to the gun shop?

 

[No_Regerts]

I've been done with Remington for a while. Headspace issues, feeding and extraction issues, cheaper and cheaper components, receivers way out of spec, scope mount taps crooked, etc.

The new M70s might be better than any of the previous models. Fit and finish are excellent. BUT, not made in the USA anymore. That isn't starting to mean much to me anymore. Used to be a Chevy guy, then became a Ford guy, then became a Toyota guy and wont look back until they go down the drain too. Used to buy Remings and earlier Winchesters until they went downhill. Just now starting to trust the FN/Portuguese M70 but mostly switched to Tikka.

 

[Goosebrown]

Remington didn't make the stock. Sure they put it on their barreled action, but remington outsources those stocks.

@Caveman Jim , was your bolt sloppy when it was closed or in the retract ( load another round) position ?

As with allot of companies, they have their issues. I took in a savage 93 r 17, the fellow has run 100 rounds thru it and the thing just won't sight in.
Welp guess what savage forgot to do...
Looks like their button rifling machine got crossed up and removed all the rifling all together. So it's a smooth bore 17


Remington made their best (700 series) rifles and actions from about 1950-1975, in my opinion.

Its for appleseed. It is a modern musket.

 

[Rem700..300]

UPDATE- I called Remington back on Friday. More disappointed in getting hung up on than the stock. I talked with another gentleman and told him what happened. He tried to find the record of the phone call but couldn't. He said that he sent his boss a letter because I wasn't the only one that has commented on being hung up on and that all the calls are suppose to be recorded. Anyway, this guy was great and the new stock is on its way! Sounds like they might have a bad apple in the call center which I can easily believe. Now if we would get some cooler weather so I can go shoot the thing.