I ordered one of their VZ2008 rifles on 9/3. I got an email on 9/17 (14 days later) it was shipped and I would receive an email with a tracking number within 24 hours. It never came. I called on 9/19, 9/22, 9/23, and 9/24. Left messages all four times. No one ever called back. Finally on the 25th I spoke with someone who actually answered the phone. He said he would ship the gun within a few hours and apologized for the late response and action. Said he would call me with a tracking number. Never got a phone call. I called today, 7 times! No answer. On the 8th phone call someone answered and said it was going out today 2 day air. Well guess what, got the email, it will be delivered on 10/6 being shipped ground. Over 1 month to get my rifle. What a useless company. No customer service, no return phone calls, and absolutely crappy shipping department. I will never order from them again.