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Sent a handgun to TX via UPS. Was told when I got there that it would have to go "overnight." Apparently this is UPS's policy. It happened to be a Friday and I said I'm not sure if the business is open on Saturday. I was told it wouldn't be delivered until Monday anyway. I said that overnight would be Saturday and that Monday would be 2nd day air (at best), which I was expecting to pay when I went there.
Nope, has to go overnight and not their fault that it won't be delivered until Monday. I had gone out of my way to go to a customer care center (the only ones that can ship guns) and finally said just send it.
I spent the better part of a half-hour looking at the UPS web site trying to find a way to respond to customer service. I finally found a hiddden away contact that only allowed you to send 500 CHARACTERS (not words). Soooo, I wrote to UPS corporate. Got a call today from a lady asking me what the problem was (the letter was 2 pages long detailing the problem, my frustration with the issues involved and the service received). I told her my issues with the charges, the customer service at the center I was sending the gun from and my feeling about their unconcern for the customer.
She did't think I should be complaining, even after I told her I had contacted FexEx asked about shipping the same exact box, contents and insurance. FedEx said it would take 4 or 5 days and cost $17.50 (UPS charged me $60!!!)
She asked me what I wanted her to do and I said give me my money back. She said she would have to ask her supervisor and call me back.
Now there is some more customer service. They have a person call a customer, who has sent a very detailed and explanatory letter, and the person calling has absolutely no authority to settle the complaint.
If I don't hear back I guess I'll have to write another letter.....
Nope, has to go overnight and not their fault that it won't be delivered until Monday. I had gone out of my way to go to a customer care center (the only ones that can ship guns) and finally said just send it.
I spent the better part of a half-hour looking at the UPS web site trying to find a way to respond to customer service. I finally found a hiddden away contact that only allowed you to send 500 CHARACTERS (not words). Soooo, I wrote to UPS corporate. Got a call today from a lady asking me what the problem was (the letter was 2 pages long detailing the problem, my frustration with the issues involved and the service received). I told her my issues with the charges, the customer service at the center I was sending the gun from and my feeling about their unconcern for the customer.
She did't think I should be complaining, even after I told her I had contacted FexEx asked about shipping the same exact box, contents and insurance. FedEx said it would take 4 or 5 days and cost $17.50 (UPS charged me $60!!!)
She asked me what I wanted her to do and I said give me my money back. She said she would have to ask her supervisor and call me back.
Now there is some more customer service. They have a person call a customer, who has sent a very detailed and explanatory letter, and the person calling has absolutely no authority to settle the complaint.
If I don't hear back I guess I'll have to write another letter.....