Recently I started having an issue with one of my Hexmags where the follower wouldn't press up against the bolt catch and the bolt wouldn't lock back after the last round so I decided to contact Hexmag via their website.
The response came the very next day from Fred at Hexmag. He asked me to send him a couple of pictures of the mag and after me doing so he let me know that they would send me a replacement mag from their new series 2 line.
This was the best Warranty/customer service experience I've ever had, throughout the whole process Fred responded very quickly and was very courteous.
Other than this one mag I've been pretty happy with my Hexmags and after this experience I will continue to buy my mags from Hexmag and I would not hesitate to recommend their mags.
The response came the very next day from Fred at Hexmag. He asked me to send him a couple of pictures of the mag and after me doing so he let me know that they would send me a replacement mag from their new series 2 line.
This was the best Warranty/customer service experience I've ever had, throughout the whole process Fred responded very quickly and was very courteous.
Other than this one mag I've been pretty happy with my Hexmags and after this experience I will continue to buy my mags from Hexmag and I would not hesitate to recommend their mags.