Long, but looking for some advice on how to handle this. I bought a car part from an online website, which happened to be a painted part, not custom painted or anything but just finished as it was an outside part. It was the best price I could find so I figured why not. It was a $200 part with free shipping. I paid $50 on a Visa gift card which I had, and then the remaining $150 on a regular Visa credit card. It saved me $80 over buying locally, and money is a bit tight so I went for it. I got the part and it had a small scratch in the finish. I sent them an email stating this and they told me they needed pictures of the box and the part to start a damage claim with UPS. I told them it was NOT UPS fault as the box is in perfect condition the damage is from no packing materials in the box and the metal hardware in the box bouncing against a metal part. I made it very clear the damage was from their packaging not UPS. They didnt care, told me they knew how to pack shipments correctly so they wanted pictures to process it as a damaged mail claim. I refused and toldd them that is mail fraud and I wants going to be a part of it, I was then tol sorry there is nothing we can do then since I am unwilling to work with them.. While waiting on what I should so I examined the part more and more and come to find out it a powder coated part and the scratch was not all the way though, so I hand buffed it a bit and the scratch pretty much went away. I was then happy with the part again. So I went to install it and it didnt fit at all, I called up the manufacture of the part and they said I have the correct number and it should fit, I talked with them some more and they were not helpful at all they pretty much said we made it and it fit our test car, if it doesn't fit yours your doing it wrong. Ok I know what I am doing and I am not doing it wrong, the part does not even match the one that came off my car, so there is clearly an issue. So I got back ahold of the website I bought the part from and said I need to return this, it doesn't fit, I have pictures to prove it if you need them. They came back with, we have record that you said the part came scratched, and now your saying you installed it and it doesn't fit. We can no longer accept the part as a return because you installed a damaged part, and now we dont know if the damage came from you or not. I said it was a small scratch that I was able to buff out. Their response was we do not accept installed parts for a refund, I said how do I know if doesn't fit unless I install it. He said well we could exchange it but in your case you installed a part that we have record of you stating is damaged so we can not accept it back at all. What do I do now? Am I SOL??? Any advice??