Good Customer Service Thread

[Lazyfaire]

So I got to thinking yesterday how the vendors that we use give us customer service. This is not meant to be a gripe line, but instead let us reward the vendors that do right by us. Many of our FFLs have a very thin profit margin on their sales yet they continue to help us out for free. Let's give the our business as a reward for what they do for us. This could be for any vendor anywhere that NWFA members reside. Most are in the PNW but people reach out to NWFA from most every state in the union. You can just list 1 or more names w/ or w/out comments. If you see a name just know that they have done right by their customers.

Here are some of mine--
Jeremy Bench - Lucky Sporting Group - Banks OR
Josh - Oregon Rifleworks - Tigard OR
Tick Tock FA - Salem OR
Armed in America - Bulverde TX

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[bradsteen]

Brad's Guns in Lake Tapps, WA. Small shop with limited on-hand inventory, but great staff, super friendly, decently knowledgeable.

 

[K-22]

Sporting Systems in Vancouver Wa.
Five stars all the way.
Great staff, inventory, and working hard to help bolster our second amendment rights

 

[kmk1012]

Colt, the owner of Santiam Buyers has always gone above and beyond for me. He's not listed as a gunsmith but always finds a way to fix whatever I've f'd up on my own. I've made MANY purchases from him and currently awaiting his call about me new suppressor being ready to pick up. His shop is a pawnshop technically but I describe it as a gunshop that does pawns.

 

[Lazyfaire]

For ammo -

SRAmmunition.com - Buddy good prices and a very nice guy
Velocity Ammo - Good sale pricing

 

[Catfishmoon]

I have had outstanding customer service from both Ruger and CZ...
If I were to purchase another firearm, those would be near the top of the list because of my past experience with them.

 

[Member 86767]

Jerry at Firearm Finishing, Spokane WA
Clint at Precision Combat Arms, Spokane WA

Both of these guys have great attitudes and great customer service.

 

[PORSCHE928S4]

Zeiss optics !

 

[quadrailgang]

J&B Firearm Sales in Beaverton, OR.- great group of guys, are willing to help out and answer as many questions are they can. If they don't have something in stock they'll help refer you to other stores in the area who might.

The Warfront in Milwaukie, OR - have a really cool shop, and are always helpful and knowledgeable about milsurp.

Surefire - amazing CS, have replaced and repaired things no questions asked.
Dead Air Armament - had an issue with one of my suppressors (user error) and they repaired

 

[Member 86767]

And speaking of service don't buy anything from Rock Island. I recently had experience with their 1911 in 380 Auto. Slide stopped locking back after about 50 rounds because the slide is made of old cheese (?) (The notch is just boogered). And to top it off their customer service is making me go round and round in circles with emails trying to get it replaced or warrantied.

 

[Sxsnuf]

Had a pleasant experience with Mike at Fin & Feather recently. It was a simple fix (for him). Dropped it off in the afternoon and he called me to pick it up the next morning. If you've dealt with gunsmiths much, you know that's just not normal.

 

[bionic knees]

Old Timer / Schrade knives the little logo plate fell out of the side of my knife, I contacted them to see if they would send a new plate that I could glue in. The customer service guy says that they don't have spare parts but he will send a new knife to me, how's that for service?

 

[Lazyfaire]

Old Timer / Schrade knives the little logo plate fell out of the side of my knife, I contacted them to see if they would send a new plate that I could glue in. The customer service guy says that they don't have spare parts but he will send a new knife to me, how's that for service?

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Good CS goes a long long way with me.

 

[Lilhigbee]

Have to give a shout-out to Frankford Arsenal. I got a rotary tumbler in an estate sale and one of the clear end caps was missing. Looked all over the interwebs trying to buy one to no avail. Finally sent FA an email asking to buy one. They replied that they don't sell them but would send me one free. This was the first of June. The next day I get an email saying the lids are out of stock until the end of July. No problem for me, but would be unfortunate for someone using their tumbler regularly. Anyway, Mid-August I send them a message asking about my lid. They reply that they haven't gotten them in yet so they will send me a complete drum assembly now and the cap when it shows up. Got the drum today all ready to go.

 

[bradsteen]

Gotta give a shout-out to Brad's Guns in Lake Tapps - ordered a rifle on their website and it was in store within 48 hours for paperwork. Great folks there, always friendly and helpful.