In the last two weeks I have had to call customer service five times. Nothing to do with the quality of their products, I am looking at getting some custom work done, hunting down a bit of history on one rifle and ordering parts for another pistol. I have had once that it has taken less than 10 minutes for someone to pick up! The other four times I have had to wait and wait and wait. Once I just gave up and went to Brownells for parts. Anyone else have better luck with them? This wont change my drive to own one of all their guns, its just annoying.