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+1 for RCBS

Discussion in 'Ammunition & Reloading' started by Smiddy, Aug 21, 2013.

  1. Smiddy

    Smiddy Hillsboro, OR Active Member

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    I needed a priming arm assembly and the pin for a chucker 2. Called rcbs and they just asked for my addy and said they would send it right out.

    I said, "really: you don't want me to pay for it?"

    "nope"

    Now that is some serious customer service. Ill yell RCBS from the rooftop.
     
  2. 2ndtimer

    2ndtimer SE Washington state Active Member

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    +1. RCBS has always had great customer service, although I rarely have had to use it. They always go above and beyond reasonable expectations. Many others in this industry should take note.
     
  3. deadshot2

    deadshot2 NW Quadrant WA State Well-Known Member

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    This is pretty much the way I've been treated by all the reloading equipment mfr's I've had to call except LEE. The stuff that I've broken that they've made I pretty much expected to break so I just stocked spares. The breakable parts are cheap and not worth the wait.

    Now if the Automotive industry would take a tip from the Reloading Manufactures :cool:
     
  4. AMProducts

    AMProducts Maple Valley, WA Jerk, Ammo Manufacturer Silver Supporter

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    This is why I recommend all "new" reloaders start out with RCBS, you're bound to break stuff when you're new and RCBS gives you free replacements on the stuff you will break (decapping pins and stems). unfortunately for RCBS, I now own probably a few hundred of their dies, and now I'm always bugging them for more decapping pins, and replacement expander balls for .223 rem (yes I have worn out expander balls).
     
  5. deadshot2

    deadshot2 NW Quadrant WA State Well-Known Member

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  6. AMProducts

    AMProducts Maple Valley, WA Jerk, Ammo Manufacturer Silver Supporter

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    I'm pretty sure I would bend it in a week :)

    Oddly enough after I wrote that post, I went over to the shop and cut some expander balls out of O6 tool steel. I'm going to wait until tonight (when it cools off) and fire up the heat treating oven.