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Sounds like they got rid of "Teri (or Terry) the range "Femi-Nazi". Also good to hear the shop has some stock. For a few years all they had was space and shelves, no merchandise.
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Two weeks ago I wanted to shoot the AR, so I checked their website for hours and updates. I then called their phone and selected the option for hearing their hours. Everything was normal so I packed up for the 55 minute drive, only to find out the rifle range was closed and prob would be for at least another week. Very frustrated I mentioned this to the person working the range as well as someone in the retail store. They acted like it was not that big a deal and actually said I should have called and got a person on the phone to confirm the range was fully operational. Why have a website or phone message with updates and hours if nobody ever ensures it's accurate? Big fail.
I gave up their web site for current information. As to the status of their rifle range, they had to overhaul their rifle range since some idiot went in there with steel core ammo (snuck it in) and tore up more than the backstop.
Don't blame the "idiot" with the steel core. The rifle range allows just about all high calibers short of .50BMG so the rubber backstops will eventually get shredded. When you rent their AK you have to buy their ammo, which is steel core but you can't use your own. This has been brought up with them before - why is their steel core ammo superior to my steel core ammo of the same brand?
I won't be renewing my membership.
Having the range be pretty much unusable on Sunday's due to their online group specials and the range therefore being packed on the weekends makes it almost impossible for me to get in most weekends. You would think members get preference over walk ins but nope I still get told to come back in two hours when I live 40min away.
That and the attitude lately of some of the employees.
They must have recently reduced the caliber requirement then since when they built up the rifle bay they said it would handle most every caliber. Thanks for setting me straight. I've been going there for about four years and have been turned down for shooting my 7.62x39 steel core but they had Wolf bi-metallic (steel core) for sale to go along with their Lancaster AK. And the workers clearly admitted that there is a bias in that their ammo is okay because you're buying from them instead of bringing your own. The magnet either sticks to the case only or it also sticks to the bullet. I've had to stock up on Yugo mil-surp non-steel core just to shoot my AK.
The employees on the floor aren't real fond of the groups either. They like the business, but the workload of their employees is intense, as they all need to be babysat. They did a drink and plink thing with some social discount thing over the summer and were happy to see it end. In the long run, though, some of the visitors will hopefully come back as customers and new gun owners, which is good for all of us. I can only complain so much, as the large view result is the reduction of the number of hoplophobes in Western Washington, which is a big thing to me.
So the range should now be usable on sundays?
I noticed on Facebook today that Norpoint posted this:
"We need your help. If you come across threads (good or bad) about the Norpoint Shooting Center when you are surfing the net, please send to Earl@NorpointRange. We really want to know what we are doing right and doing wrong. One of the best ways is to see what people are saying in the forums. We are committed to being your "go-to" range. We will make it worth your time and effort..."
It appears that Earl is more interested in what their customers have to say than another owner, who alluded to me privately that he simply didn't have time to pay attention to all the stuff their customers were saying, and didn't seem willing to address the things that he felt were simply wrong. Earl must understand that the customer is the source of his income and what his customers have to say is extremely important. Ignore the customer all the way to your demise.
If that is indeed true, I look forward to Earl introducing himself on this forum and thread in particular.
What businesses don't often realize is that once you have the "poopie" taste in your mouth from poor service, bad attitude, or sometimes just stupid comments, no amount of apologies or platitudes will wash it out.