I work at a major-chain grocery store in the northeast area. We have a "recycling center" at our location which makes our store the center for this in a vast surrounding area. Different dealings with this daily.
Today I looked out the front doors (we have 2 in and 2 out) and saw a man I didn't recognize sitting against the pillar on our porch. Not wanting to stereotype I will just say that he was unkempt; wearing jeans and a light sweatshirt and had a very heavy, insolated coat on the ground next to him.
We had security today but I wanted to handle this myself so I went out and tried to make small talk to open discussion up. He immediately suggested that I was going to kick him off the property because that's what everyone else does. I tried to have further conversation with him asking him if he thought perhaps this was because he picked poor locations to "rest". I said "this is our front porch and we're in the business of selling groceries so that wouldn't make this the best place for you to sit". I told him about the huge back parking lot and he said it was full of rats. In talking further he said he sat back there eating and the rats came and took his food. He finally got to the fact that he was just waiting for the security guy to bring him something to eat - he said he needed something soft - and I asked what he would like. He said he would like a sandwich. At this piont I was attempting to discuss with him that I wanted to make sure he understood that this was not the spot where he would sit until someone fed him and he became beligerent.
Fast forward to me leaving him as the security guard was bringing him food. I bought him a sandwich and a bottle of water and when i went out to give it to him a customer was handing him a dollar bill. He had a bottle of water next to him on his jacket and told me he didn't need the f'ing water. I suggested he could use it later and he asked if it was cold - because the one he had wasn't. Another customer is handing him a dollar bill and he finallty stands up. looks at me, and tells me that I must be a good luck charm because since I confronted him people keep handing him money.
He gets up, picks up his jacket and put the sandwich in the inside pocket and the water in another, constantly complaining about the weight of his jacket. At this point one of our regular customers is coming out and hands me a bag with a sandwich and a bowl of cut melon for him. I explain it all to him and he goes.
I decided to take a check about 15 minutes later and he was just outside the recycling room looking down into the bag. He picked the sandwich out, put it back, picked up the melon bowl, put it back and walked away. I asked if he was taking the food and he said he'd just leave it for someone else.
At this point I was already a bit put off that he showed no appreciation whatsoever for any of the kindness other than the cash people were handing him. I walked over, picked up the bag and told him not to come back. He yelled "f*** you". I turned around and yelled back "you're welcome. I just bought you lunch. You're welcome. Get out of here".
Of course some of my customers saw this encounter and most just talked of the homeless problem. I explained that I made the decision at first to handle this differently by not just telling the guy to beat feet. And now I am left with a bad taste in my mouth; a punch in the stomach; the question of why bother to seem caring because I'm probably going to be bubblegum on?
Courtesy, Dignity & Respect is our company motto. Where does it begin and where does it end?
Thanks for listening - I feel better now.
Wifey
Today I looked out the front doors (we have 2 in and 2 out) and saw a man I didn't recognize sitting against the pillar on our porch. Not wanting to stereotype I will just say that he was unkempt; wearing jeans and a light sweatshirt and had a very heavy, insolated coat on the ground next to him.
We had security today but I wanted to handle this myself so I went out and tried to make small talk to open discussion up. He immediately suggested that I was going to kick him off the property because that's what everyone else does. I tried to have further conversation with him asking him if he thought perhaps this was because he picked poor locations to "rest". I said "this is our front porch and we're in the business of selling groceries so that wouldn't make this the best place for you to sit". I told him about the huge back parking lot and he said it was full of rats. In talking further he said he sat back there eating and the rats came and took his food. He finally got to the fact that he was just waiting for the security guy to bring him something to eat - he said he needed something soft - and I asked what he would like. He said he would like a sandwich. At this piont I was attempting to discuss with him that I wanted to make sure he understood that this was not the spot where he would sit until someone fed him and he became beligerent.
Fast forward to me leaving him as the security guard was bringing him food. I bought him a sandwich and a bottle of water and when i went out to give it to him a customer was handing him a dollar bill. He had a bottle of water next to him on his jacket and told me he didn't need the f'ing water. I suggested he could use it later and he asked if it was cold - because the one he had wasn't. Another customer is handing him a dollar bill and he finallty stands up. looks at me, and tells me that I must be a good luck charm because since I confronted him people keep handing him money.
He gets up, picks up his jacket and put the sandwich in the inside pocket and the water in another, constantly complaining about the weight of his jacket. At this point one of our regular customers is coming out and hands me a bag with a sandwich and a bowl of cut melon for him. I explain it all to him and he goes.
I decided to take a check about 15 minutes later and he was just outside the recycling room looking down into the bag. He picked the sandwich out, put it back, picked up the melon bowl, put it back and walked away. I asked if he was taking the food and he said he'd just leave it for someone else.
At this point I was already a bit put off that he showed no appreciation whatsoever for any of the kindness other than the cash people were handing him. I walked over, picked up the bag and told him not to come back. He yelled "f*** you". I turned around and yelled back "you're welcome. I just bought you lunch. You're welcome. Get out of here".
Of course some of my customers saw this encounter and most just talked of the homeless problem. I explained that I made the decision at first to handle this differently by not just telling the guy to beat feet. And now I am left with a bad taste in my mouth; a punch in the stomach; the question of why bother to seem caring because I'm probably going to be bubblegum on?
Courtesy, Dignity & Respect is our company motto. Where does it begin and where does it end?
Thanks for listening - I feel better now.
Wifey