So I ordered a couple Pmags from these clowns on 02JAN13. It said "In Stock" when I ordered, months go buy, I forgot about the order since I had ordered from numerous places. Well got an email Friday 20SEP13 saying my order was being shipped 10 MONTHS LATER? I immediately replied, asked them not to ship them, that I no longer even owned an FDE rifle. No longer wanted or needed the mags, said you guys could have emailed asking if I still wanted them first. Asked to be refunded. They said tough cookies, you can return on your own dime and pay a 15% restocking fee. I did some research and found that the FTC (Federal Trade Commission) has rules on internet purchases regarding the length of time that is acceptable to ship items and that lawsuits can ensue. So I sent that info to them. Asked if I should do a charge back or just deny shipment, whatever is easiest for them. Here are some of the immature responses I received: "unfortunately for you, you are incorrect. You have your merchandise and you are threatening a charge back. That is fraud 101 my friend. Especially when in my email below I offered for you to return it for a refund less restocking fee. You ordered, we shipped, in huge bold red letters on our homepage clearly stated no ETA on back ordered items not our fault you cant read, you never cancelled the order (until it was already shipped) now you are trying to commit CC fraud. See how the "law" may not be on your side here. I dare you to push for your "lawsuit" in the email below. We will crush you and enjoy doing so, trust me]." I'll take my chances running my business how I do it, If i don't get your $95 mag order in the future, oh well, because you will just commit CC fraud again, which I have notified our local PD already about the situation. Your not the first to try to pull a scam like this. If you just admit you are in the wrong you will come to terms with it. It will then be easy for you to return the items and get your refund less 15%." I found quite a few complaints and bad reviews on this forum: Red X Arms - 9 complaints with the BBB including a grade of "F": Red X Arms Business Review in Starbuck, MN - Minnesota and North Dakota BBB Some more funny responses another customer received: RED X ARMS have the worst customer service ever - Page 4 Anyways, just thought I would share. I was pretty upset with their service. Filed a charge dispute with my bank, a complaint with the FTC, pending their decision whether I am in the right or not I may file with the BBB. All they had to do was eat a few bucks shipping for being SO REDICULOUSLY SLOW delivering and communicating. If you call them, it says just email.